It sounds like there may be an issue with the account or the purchase process for Minecraft. Here are a few steps you can take to troubleshoot the problem:
- Check Account Status: Ensure that the Microsoft account your dad used to purchase Minecraft is the same one you are using to play the game. If they are different, you may need to log in with the correct account.
- Verify Purchase: Have your dad check his purchase history in the Microsoft Store to confirm that the transaction was completed successfully.
- Reinstall the Game: Sometimes, reinstalling the game can resolve issues related to purchases. Try uninstalling Minecraft and then reinstalling it from the Microsoft Store.
- Contact Support: If the issue persists, you may need to contact Microsoft Support or Mojang Support directly for assistance. They can provide more specific help regarding your account and the purchase.
Make sure to provide them with any relevant details about the purchase and the error messages you are encountering.
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