i got gifted by my dad with Minecraft but I cant play

Miguel Kaiser Garcia 0 Reputation points
2025-12-10T11:48:04.8733333+00:00

Hello Microsoft, I got a problem and please report this to Mojang. my dad gifted me Minecraft and it said it paid but for some reason it said buy and checkout. like my dad spent $30 dollars for to give me that game. Please fix this Microsoft.


Moved from: Microsoft Security | Microsoft Authenticator

Windows for home | Other | Gaming
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  1. Q&A Assist
    2025-12-10T11:48:14.5033333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like there may be an issue with the account or the purchase process for Minecraft. Here are a few steps you can take to troubleshoot the problem:

    1. Check Account Status: Ensure that the Microsoft account your dad used to purchase Minecraft is the same one you are using to play the game. If they are different, you may need to log in with the correct account.
    2. Verify Purchase: Have your dad check his purchase history in the Microsoft Store to confirm that the transaction was completed successfully.
    3. Reinstall the Game: Sometimes, reinstalling the game can resolve issues related to purchases. Try uninstalling Minecraft and then reinstalling it from the Microsoft Store.
    4. Contact Support: If the issue persists, you may need to contact Microsoft Support or Mojang Support directly for assistance. They can provide more specific help regarding your account and the purchase.

    Make sure to provide them with any relevant details about the purchase and the error messages you are encountering.


    References:

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  2. Miguel Kaiser Garcia 0 Reputation points
    2025-12-10T11:49:54.0966667+00:00

    no this happend in minecraft laauncher

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  3. Harold Milan 11,905 Reputation points Independent Advisor
    2025-12-10T14:24:44.8333333+00:00

    Hi,

    If Minecraft shows “Buy” in the launcher after payment, it’s almost always an account mismatch or sync delay, not that the purchase failed. Make sure you’re signed in with the same Microsoft account used for the purchase, confirm the order in your Microsoft account history, and restart the launcher. If it still doesn’t work, contact Minecraft Support or Microsoft Billing Support with proof of purchase.

    Here's is the link
    https://support.microsoft.com/en-us
    https://help.minecraft.net

    Happy to help!

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