Unexpected Azure Charge on New Account – Need Help Removing Card & Clearing Balance

Hi,

I recommend you create a new billing support request so that you can speak to billing engineer. Billing support is free.

Please carefully follow my instructions below to create new billing support request without getting stuck in endless loop.

I you have issues creating ticket please let me know in a comment.

1. Navigate to this link to start the process:

https://portal.azure.com/#create/Microsoft.Support

2. Enter billing in the box and click Go

3. Select Billing and click Next

4. Select your subscription from the dropdown and click Next

5. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

6. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom. You may need to select different Problem/subtype than shown below

7. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

8. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

Hello Fidha Fathima,

Thanks for posting your question in Microsoft Q&A forum

It sounds like you're facing some unexpected charges on your new Azure account, and it's understandably confusing. Let's break down your concerns and see how we can help you.

1. Clearing or Disputing the Charge: If you've tried deleting resources and you're still seeing that charge, it's worth reviewing any services that might have been inadvertently activated or used. It's possible that certain services were utilized that are not included in the free tier. To dispute the charge or get more clarification on it, you might want to open a support request through the Azure portal.

For any billing-related queries, please create a support request. MS team will contact you via email or phone to assist you. The steps are listed below.

1. Click the below click for Help + Support -> Create a Support Request

https://portal.azure.com/?#blade/Microsoft_Azure_Support/HelpAndSupportBlade

Type billing.

In Contact Support, create support request

Fill in Problem description.

Click Next button in Recommended Solution

Click next and follow the prompts and create support ticket

1. Can Azure Waive Charges for New Users: Generally, Azure does have policies for new users, especially concerning credits and free usage. If you haven't exceeded the limits of free services or if you suspect there was a mistake, I recommend reaching out to Azure support directly for clarification about potential waivers or refunds.
2. Removing Your Card Safely: To remove your card from your account, you’ll first need to clear any pending balance. Here are the steps you need to follow:
   • Make sure to cancel any active subscription or update to a new payment method.
   • You can check if there are any remaining resources or subscriptions that are incurring charges.
   • After clearing the balance, you can go to Cost Management + Billing in the Azure portal, select Payment methods, and delete your card if it’s not in use.

Follow-up questions:

To assist you better, could you clarify the following:

• Can you check if there are any subscriptions or resources that might be causing the charge?
• Have you received any notifications from Azure regarding the usage of services that are not free?
• Have you already explored the billing options in the Azure portal regarding your payment methods?

I hope this helps, and feel free to ask if you have any more questions or need more specific guidance!

References:

• Azure Payment Method Management
• Troubleshoot Azure Payment Issues
• Azure Free Account FAQ
• Open a Support Request in Azure