outlook.com and emails not arriving

Question

outlook.com and emails not arriving

Ami 0

I only use hotmail in browsers to avoid any caching issues but am consistently not recieving emails that people can prove theyre sending to me. Checked junk, checked filters and rules, nah dah.

People who i do not recieve emails from: any xero invoices. My mother's outlook address. My landlord's domain name address. These have been manually added to safe senders yet do not arrive.

i can send emails, including to the above. Other emails arrive. What do i do?

3 answers

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Answer 1

Arlene D 23,695 Independent Advisor

Hello!

To clarify when certain emails never reach your inbox even after you checked Junk, Rules, and Safe Senders, you need to review your Outlook.com Junk email settings, confirm none of those senders are blocked, and then check Quarantine because Microsoft sometimes holds messages there for security.

If the senders are not blocked and nothing appears in Quarantine, the next step is to ask the senders to confirm their email domain passes SPF, DKIM, and DMARC because Microsoft will stop messages that fail authentication. This keeps your inbox protected.

By the way, do you see any messages inside the Outlook.com Quarantine section when you check your account online?

Ami 0 Reputation points

2025-12-10T10:41:47.5766667+00:00

None of the senders are blocked.

This is a personal account, not a work one, so the Quarantine I can access doesn't connect to the personal account. Is there a different way in? This doesn't let me in: https://security.microsoft.com/quarantine and I can't find any outlook.com quarantine area in settings.

I'm also getting no messages from Quarantine, like I would at work, to let me know that there's anything in there.

The senders are only having an issue with reaching me so I doubt it's on their end. I can try asking what you've suggested anyway.
Ami 0 Reputation points

2025-12-10T10:45:50.0733333+00:00

I've even gone out of my way to download the outlook ap onto my laptop in case that will suddenly fix it and it does not.

When i try to go to microsoft security i get this error:
AADSTS500200: User account '******@hotmail.com' is a personal Microsoft account. Personal Microsoft accounts are not supported for this application unless explicitly invited to an organization. Try signing out and signing back in with an organizational account.
Ami 0 Reputation points

2025-12-10T10:54:31.5833333+00:00

It looks like personal emails don't have a quarantine feature - so what else should I try as I'm not recieving all emails :( https://dori-uw-1.kuma-moon.com/en-us/answers/questions/4633222/i-receveid-an-email-on-my-personal-outlook-com-fre

Thank you for your help so far!! I don't want to have to abandon my outlook email address but if it's going to be unreliable, I'll have to.

Answer 2

Arlene D 23,695 Independent Advisor

Thanks for the update. Before we go further, can you check if any forwarding or old rules are still active in your Outlook.com settings?

Personal Outlook.com accounts do not have Quarantine, so the steps focus on your mailbox settings. Open Outlook.com, go to Settings, Mail, Junk email, and confirm the senders and domains are not blocked. Then check Mail, Sync email, and look at Forwarding and Connected accounts to make sure nothing moves your mail somewhere else.

After that, open Mail, Rules, and remove every rule to test delivery. If everything looks clear, the next supported step is to ask the senders to confirm their SPF, DKIM, and DMARC records because Outlook.com will stop messages that fail authentication. Tell me if you see any forwarding or rules still turned on.

Ami 0 Reputation points

2025-12-11T10:07:21.3633333+00:00

I've checked those. I can ask the senders to confirm their SPF, DKIM, and DMARC but I don't think they have the tech literacy to actually do so.

There are no forwarding or rules turned on. Domains are not blocked. Still not getting emails from multiple addresses.
Ami 0 Reputation points

2025-12-11T10:24:46.38+00:00

I've asked one of them with a custom domain name to confirm their SPF, DKIM, and DMARC records because Outlook.com will stop messages that fail authentication. I suspect it will come back just fine.

Answer 3

Arlene D 23,695 Independent Advisor

Got it. Since you already checked rules, forwarding, and blocked senders, the next supported step is to reset your Junk email settings. Sign in to Outlook.com, open Settings, Mail, Junk email, then clear Safe senders and Filters so Outlook.com rebuilds your filtering. After that, ask the senders to send a brand new message. If the issue continues only with certain domains, Outlook.com is stopping the mail because their authentication records fail, and their mail provider needs to fix SPF, DKIM, and DMARC for the messages to reach you. Let me know if the Gmail test arrives.

Ami 0 Reputation points

2025-12-11T13:46:47.29+00:00

I have manually deleted every safe sender. I continue to not receive emails from the company XERO, my mother's Outlook, and the domain specific companies I am waiting to hear from. These test emails did not arrive.

I do get other emails from outlook, some newsletters, etc.

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outlook.com and emails not arriving

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