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help me with my Microsoft account which is locked because the parent and guardian consent method is required

Shin Shougen 0 Reputation points
2025-12-10T02:20:18.4+00:00

Hi Microsoft, I'm Shin, the owner of a Microsoft account with the email . I don't know why, but yesterday I could still manage and use my account, but today suddenly my account can't be managed and someone entered my parent's email into my Microsoft account and changed my age to 13 years old and under. I'm now 17. I can provide proof that I'm 17 if necessary. But more importantly, please help me with this. In this Microsoft account, I have Minecraft Java and Bedrock games. I've bought them and I don't want to waste my money because my account is suddenly locked. Please give me an explanation and help.Screenshot 2025-12-10 083715

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Microsoft 365 and Office | Microsoft Family Safety | Other | Windows
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  1. Xavier-D 2,145 Reputation points Microsoft External Staff Moderator
    2025-12-10T07:24:53.7233333+00:00

    Hello Shin Shougen,

    Thank you for posting your question on Microsoft Q&A forum

    I understand that someone entered your parent's email into your Microsoft account and changed your age back to 13 years old and under. even though your account has passed salutary age.

    Do you have access to your parent account? Or you could ask them to go to https://login.live.com/, choose I’m a parent or guardian, and sign in with the adult Microsoft account.

    • On the consent page, select Yes, I agree > Family Safety to finish consent.
    • Visit account.live.com/mykids.aspx with that adult account, find your name, select Edit this child’s personal info, and correct the birthdate to your real age 17.

    Because you mention that your parent email that change your account date of birth, so only their account can edit your account birthdate.

    Refer to this site for more info on how to change birthdate for your account:

    https://support.microsoft.com/en-us/account-billing/how-to-change-a-birth-date-on-a-microsoft-account-837badbc-999e-54d2-2617-d19206b9540a

    Feel free reply back to this post if you need further assistance. I'll be happy to help.

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