how to stop charges.

Hi Brian,

Below are instructions for creating billing support request so that you can speak to billing engineer. You can follow them, ask engineer to refund charges, or, you can instead click blue Request a refund button at Step#5 and try the self-service expedited refund method. If expedited refund request fails you can go back and create support request.

Billing support is free.

Please carefully follow my instructions below to create new billing support request without getting stuck in endless loop.

I you have issues creating ticket please let me know in a comment.

1. Navigate to this link to start the process:

https://portal.azure.com/#create/Microsoft.Support

2. Enter billing in the box and click Go

3. Select Billing and click Next

4. Select your subscription from the dropdown and click Next

5. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

6. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom. You may need to select different Problem/subtype than shown below

7. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

8. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

To stop charges on your Azure account, follow these detailed steps:

1. Delete Resources:
   • Navigate to the Resources menu for your subscription in the Azure portal.
   • Select all the resources you want to delete. If you want to avoid any charges, ensure you delete all resources associated with your subscription. This action will leave your subscription as an empty container, which means no charges will be incurred.
2. Cancel Subscription:
   • Since you mentioned you canceled your subscription, ensure that the cancellation was completed correctly. After cancellation, Azure will close your current billing cycle within 72 hours. You will receive a final invoice for any usage incurred during that billing cycle, which may explain the charge you saw after cancellation.
3. Check for Support Plans:
   • If you have a support plan, you might still incur charges even after canceling your subscription. To stop these charges, go to Cost Management + Billing in the Azure portal, select Recurring charges, and turn off the autorenewal option for your support plan.
4. Monitor Your Charges:
   • Regularly check your Azure billing information to monitor any charges. You can use the Azure portal to view your invoices and compare them with detailed usage files to understand any unexpected charges better.
5. Contact Azure Support:
   • If you continue to see charges after taking these actions, consider creating a support request in the Azure portal for billing issues. They can provide specific insights into your account and any charges you may not be aware of.

By following these steps, you should be able to effectively manage and stop any unwanted charges on your Azure account.

References:

• Plan to manage Azure costs
• Cancel and delete your Azure subscription

Hi Brian Robinson,

Thanks for posting your query in Microsodt Q&A forum

It looks like you're having some trouble with unexpected charges after canceling your Azure subscription. You're definitely not alone in this, and here are a few things you can check to help resolve the issue:

Final Charges and Billing Cycle: After you cancel a subscription, Azure usually finalizes the billing cycle within 72 hours. This means you could still receive a bill for any usage incurred before the cancellation. If you canceled at the beginning of December, it’s possible that the $7.68 charge is for usage prior to that cancellation. You might receive your final bill up to three days after cancelation.

Check for Remaining Resources: Even after canceling, if there are any resources still active (e.g., virtual machines or app service plans), you might still incur charges. Make sure you’ve deleted any resources associated with your account. You can do this by navigating to the Resources menu for your subscription and deleting any remaining resources.

Support Plan Charges: If you have a support plan, you may continue to be charged for it even after cancelation of your Azure subscription. Check under Cost Management + Billing > Recurring charges to see if you have an active support plan that you need to cancel.

Billing Overview: You can check your invoice or billing history in the Azure portal under Cost Management + Billing. This should help you identify what the charge is stemming from. You can also request a refund for qualifying charges if you believe they are incorrect.

Using Cost Analysis Tools: If you're unsure about where the charges are coming from, you can use the Cost analysis feature in the Azure portal to break down your charges by service or resource to identify any unexpected costs.

If you've already checked these and still see the charge without a clear explanation, I'd recommend requesting a refund through the Azure portal.

For refunding the unintended payments,

To get dedicated support, please follow these steps to create a support request through the Azure portal. Azure Subscription & Billing Support is free of cost.

https://ms.portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Click on New support request and follow the prompts to submit the details of your issue.

1. Go to the Azure Portal – https://portal.azure.com/auth/login/
2. Navigate to Help + support - Microsoft Azure Help + Support → Create a support request.
3. 

Select the subscription and click Next. You will then see a list of suggested solutions. If none of this address your issue, please proceed with the steps outlined below.

Scroll down past the suggestions until you see the Contact Support option. From there, select Create a support request

1. 
2. Click on create a support ticket as shown above & fill in the form with the following details:
   • Issue type: Billing
   • Subscription: Select your Pay-As-You-Go subscription
   • Service: Billing and subscription management
   • Problem type: unexcepted charges
   • Problem subtype: I have an issue with credit or refund or tax applied to a charge
3. Then submit the request. Azure Billing Support will review your account details and can often refund the billed amount

If the solutions appear again, click on 'Return to support request'.

Click Next, and you will then be able to create the billing support ticket.

refer: https://dori-uw-1.kuma-moon.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

You should receive an automated email within a few minutes and then be contacted by support within 1 business day

Follow-up questions:

• Did you have any resources still active after your cancellation?
• Do you have a support plan associated with your account that might still incur charges?
• Have you checked the billing and invoice details in your Azure account?

Hope this helps you get to the bottom of those charges! If you need any more assistance, feel free to ask.

References:

• What happens after subscription cancellation?
• Cancel and delete your Azure subscription
• View and download invoices for external services
• Avoid charges with your Azure free account
• Compare billed charges and usage in cost analysis