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Hello Brent Bowlin,
Welcome to Microsoft Q&A forum. It's my pleasure to help you today.
I understand that you are struggling with redeeming a code for Xbox Game Pass Ultimate. Before we proceed, may I have a photo of the error when you try to redeem? Please remember to remove all personal information before posting, especially the full code.
Please note that this is a public forum, so moderators access are limited and unable to access your account status. I'll do my best to help you with this. However, if this involving account status, you will need to contact Xbox support for more information. They will have more expertise and the proper tool to help you.
I'm waiting for your reply so we can work on it together.