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Email contact for Microsoft Support

Jake Salter 0 Reputation points
2025-12-09T23:07:44.9333333+00:00

I was wanting to get an email contact for Microsoft for Office support, I thought I had it and have had it in a CC for a OneDrive and Microsoft interaction issue, but OneDrive keep ignoring the fact and bull dozing to respond. Issue has been going on for a couple months now and no resolution, escalated with OneDrive and every time we go to the chat for Microsoft we get redirected to OneDrive and they Redirect us back which is causing a lot of stress. With the chat function being useless to only get the same tier 1 techs that only redirect and having to explain the issue over and over again it's ridiculous.

Short version,

My wife hates OneDrive and cloud storage. Autosave won't enable unless you sign into OneDrive or save manually to a location first (not something she willingly does until the work is finished). All settings changed to save local by default and location set with the Autosave function still refusing to enable unless OneDrive gets logged in. This causes immense amounts of stress and loss of business work, leading to endless nights of work is fear of losing all the work that has started and continued. No restriction on the account to force Autosave to OneDrive found. many remoted in support techs later and no resolve, I suggested it maybe something hard coded into Microsoft or OneDrive to which OneDrive support denies and points back to Microsoft.

Any help is greatly appreciated, and email chain can be forwarded. Let the cycle of handballing end.

Microsoft 365 and Office | Other
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  1. Katerina-N 3,370 Reputation points Microsoft External Staff Moderator
    2025-12-10T17:46:52.37+00:00

    Hello Jake Salter,

    Thank you for posting your question in the Microsoft Q&A forum. I understand you’re having issues and have been bounced between Microsoft and OneDrive support without a clear resolution. That can be incredibly frustrating, and I’m here to help you through it.

    Unfortunately, Microsoft no longer provides a direct public email address for Office or OneDrive support. I’m really sorry for the inconvenience this causes, but the change was made to reduce delays and security risks. All consumer support now goes through official online portals.

    Here are the correct support channels:

    1. Microsoft Support Portal
    • https://support.microsoft.com/contactus
    • Sign in with your Microsoft account.
    • Choose Microsoft 365 and Office → Select your product → Start a support request.
    • You can request a callback or schedule a call to avoid chat loops.
    • Please note that the chat support team only works during certain working hours. Therefore, if the last window indicates that you are unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.

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    2. Microsoft 365 Admin Center (if you have a subscription)

    3. OneDrive Support Form

    I hope this helps clarify the next steps. If you have any updates or more questions, feel free to reach out. I’m here to assist.

    Best regards,

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment”.   

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