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I've downloaded 2025-12 Security Update (KB5072033) (26200.7462) three times, and each time it fails to install. Any suggestions or is this a problem with the update. My computer is a week old.
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I'm facing a similar issue. It showed successfully update. But after I click on check update, this one appears again. Now it keeps failing with the 0x800f0991 error.
Troubleshooting tool is no help.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 28.999999999999996%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
I have the exact issue with my new Surface Pro. I have executed all the resolution suggestions, contacted support and all they can suggest is reset the laptop. Worst customer service ever.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 4%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Brand new computer - same issues -cant install update, it says complete then failed. This is my 4th time trying. Also can't open my cloud anymore - seems to be connected as until this update I could open it.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 22%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGO%3C/text%3E%3C/svg%3E)
I'm having the same problem
mesmo problema comigo
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Same exact issue on my 2025 Asus Zephyrus G14. Did sfc (found nothing), dism (took forever, but didn't resolve), and even manually downloaded the near 4GB file from the microsoft update catalog, and even that fails. Only had the laptop for 6 days, so not resetting it as it works flawlessly for everything else I do on it, so this is something Microsoft needs to fix.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 60%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
Figured I would throw my 2 cents in here while we still have pennies. I have a brand new laptop myself and am experiencing this issue. The new machine thing here seems to be a theme. My coworker checked his update history and his installed properly today, 12/10/25. His machine is not new. I also ran the DISM, which would not finish until I ran it with the Win 11 ISO mounted and had it look at the ISO instead of what I presume is the web. I also ran SFC. I also tried the update at least 6 times. It downloads everything and installs up to 100% and then fails. I am also still unable to install the update at this very moment. Alienware 16 Area 51 Install error - 0x800f0991
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I have similar problem. First time it failed to install. Re-tried and it appeared to successfully install but now it keeps trying to install it again and fails with Install error - 0x800f0982 message. The update history says it has been successfully installed but it won't stop trying to install again.
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Same issue with my brand new laptop Surface 7 (Intel). Support suggests to 'reset'. Has anyone tried resetting and has it indeed solve the problem?
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I have the same problem with a brand-new computer running windows 11 pro. This is so disappointing. I've tried all the typical things to do and nothing worked.
an email just received from MS: I'll wait for the 'permanent' solution....
Thank you for contacting us regarding the installation issue with the December 2025 Security Update (KB5072033, Build 26200.7462). We want to acknowledge that this is a known problem affecting many Windows 11 users now. Even after performing a device reset, the update often fails to install, loops repeatedly, or displays error code 0x800F0991.
We understand how frustrating this can be and appreciate your patience. While resetting the device has not resolved the issue for most users, Microsoft has provided a workaround that may help:
I'm having this issue as well on a brand-new computer. This is an issue with the update. Per usual, we'll have to wait for Microsoft to acknowledge this is not an issue with us or any of our computers, but is instead an issue with their update. Give them some time, they will figure it out.
MS in an email reply to me: Good day! Thank you for contacting us regarding the installation issue with the December 2025 Security Update (KB5072033, Build 26200.7462). We want to acknowledge that this is a known problem affecting many Windows 11 users now. Even after performing a device reset, the update often fails to install, loops repeatedly, or displays error code 0x800F0991.
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I’m having the same problem. I bought a new computer on Black Friday and the update won’t install on it, but it works perfectly fine on my older mini PC. This is really frustrating!
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In my attempts to install this update
, but as you can see, I am getting a slightly different error code 0x800f0922.
No other updates are able to get installed.
I am concerned that this is going to leave my computer vulnerable.
Please direct how to get this resolved.
When this update installs, it gets to 100%, but then responds with the error while in the reboot of "Something did not go as planned. No need to worry -undoing changes. Please keep your computer on."
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I've also had the same problem. However, if I look at Update History, I can see that this update is logged as having been installed successfully earlier the same day.
Windows Update > Update history
Feature Updates (1)
<
Windows 11, version 25H2
Successfully installed on 05/12/2025
See what's new
Quality Updates (6)
<
.NET Framework Preview Update (KB5067931)
Successfully installed on 11/12/2025
2025-12 Security Update (KB5072033) (26200.7462) (8)
Failed to install on 11/12/2025 - 0x800f0991
2025-12 Security Update (KB5072033) (26200.7462)
Successfully installed on 11/12/2025
2025-11 Preview Update (KB5070311) (26200.7309)
Successfully installed on 05/12/2025
2025-11 Update for Windows 11 Version 24H2 for x64-based Systems (KB5071430)
Successfully installed on 05/12/2025
2025-01 Update for Windows 11 Version 24H2 for x64-based Systems (KB5050575)
Successfully installed on 05/12/2025
My PC is also very new. on 2 occasions I've had MS agents take remote control of my PC and attempt to reinstall Windows 11 in a bid to repair corrupt files but each time the install has failed and the system has reverted to the checkpoint created before the reinstall.
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I have been experiencing a similar issue while attempting to install the 2025-12 Security Update (KB5072033) (26200.7462) on the refurbished Inspiron 16 5640 laptop I just received from Dell as a system replacement. The Security Update files download successfully. After the installation reaches the 100% mark, the installation fails and I receive Install error - 0x800f0983. Similar to others, I've run DISM /ONLINE /CLEANUP-IMAGE /RESTOREHEALTH and SFC /SCANNOW with no issues identified. I've also deleted all files in the Windows/Software Distribution/Download directory, so new versions of the Security Update files could be downloaded & installed. I also turned off my anti-virus software and attempted to install this Security Update but experienced the exact same failure results. I'm not experiencing any issues with downloading & installing the Security Intelligence Updates for Microsoft Defender Antivirus or any other updates.
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Same as the rest of you. It seems like all comments are from users with brand new machines. Mine is only a few days old. IT set it up last week and I received it on Monday.
My computer is also Alienware.
I'm not surprised that MS customer service is advising users to reinstall windows. But that clearly won't help.
I'd be less angry about this if MS hadn't stopped supporting Windows 10, which is forcing a few hundred million users to replace perfectly good computers. The amount of E-waste resulting from that is insane. They've gotten a lot of hate over that but is it affecting their bottom line?
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For me, it was a big problem when I got my laptop. A week old as well, updated my setup immediately. But it wouldn't download, so I tried resetting it. And now it's at 98%, better than it was stuck at 4%. I'll update once this finishes.
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My Surface Pro 9 hasn't finished updating after 3 days. Why? Please help me.
I deleted the downloaded file and tried updating manually, but it's still the same.
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same here! this annoying several Gigabytes update always fails! I tried In-place-Update with support but it failed as well. they remotely tried everything and restarted the windows updater but nothing helped and they said I should reset the laptop (less than week old with amd ryzen ai 7 350 processor)
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Same problem. Its very annoying. and I had the same problem with a different security update last month too.
UPDATE ON MY PROBLEM WITH THIS SYSTEM: I was able to update it in the end, one thing I did was do a reset on my laptop. Choose keep all files then cloud save. After a horrible hour of waiting. It eventually passed and everything was up to date. You just need to be very patient (took about 5-6 hours if I say so)
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So this is apparently a known issue. Microsoft told me they had a solution, I followed it, and now my days old $4000 ASUS laptop is trashed. Even ASUS cloud recovery can’t fix it.
This greed in microsoft pursuing AI has thinned to nothing Windows engineering/QA and we are all left to suffer for it. Greedy SOBs.
My cloud is not working - brand new computer as well. Hope there is a fix!
Out of curiosity, what solution did you follow?
I came here for a solution - so far not finding one I trust. Might just wait a few days for Microsoft team to sort it out & try the update again.
Microsoft had me do an in-place OS install. What should have happened is that all of my apps and files would be left alone while the OS was repaired.
However, something happened during this with BitLocker that made the entire system unbootable, unrepairable, and now even the ASUS cloud recovery is failing.
My advice is to wait before trying to fix this. Microsoft needs to reexamine this problem and have a reliable solution.
I likely am going to need to send this brand new laptop in for repair.
Thanks for flagging a problematic solution, Steve. And sorry this happened.
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Same problem here! It goes until 100% and then fails. I've tried 10 or more times.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 28.999999999999996%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPK%3C/text%3E%3C/svg%3E)
Same problem. Windows Update (KB5072033) (26200.7462) always fails. Manual installation also fails. Does anyone have any idea?
I am hitting the same issue. Upon attempting the recommended steps above with DISM, I hit the following error :
C:\Windows\System32> DISM /ONLINE /CLEANUP-IMAGE /RESTOREHEALTH
Deployment Image Servicing and Management tool
Version: 10.0.26100.5074
Image Version: 10.0.26200.7171
[==========================100.0%==========================]
Error: 0x800f0915
The repair content could not be found anywhere.
Check the internet connectivity or use the "Source" option to specify the location of the files that are required to restore the image. For more information on specifying a source location, see https://go.microsoft.com/fwlink/?LinkId=243077.
The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
Upon examining the DISM log, I find :
2025-12-09 22:05:01, Info DISM DISM Package Manager: PID=9296 TID=9648 CBS is being initialized for online use. More information about CBS actions can be located at: %windir%\logs\CBS\CBS.log - CDISMPackageManager::Initialize
2025-12-09 22:05:01, Info DISM DISM Package Manager: PID=9296 TID=9648 Loaded servicing stack for online use. - CDISMPackageManager::CreateCbsSession
2025-12-09 22:05:01, Info CSI 00000001 Shim considered [l:123]'??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.26100.7295_none_a53f7c7777395343\wcp.dll' : got STATUS_SUCCESS
2025-12-09 22:05:01, Info DISM DISM Package Manager: PID=9296 TID=19828 Processing the top level command token(cleanup-image). - CPackageManagerCLIHandler::Private_ValidateCmdLine
2025-12-09 22:05:01, Info DISM DISM Package Manager: PID=9296 TID=19828 Attempting to route to appropriate command handler. - CPackageManagerCLIHandler::ExecuteCmdLine
2025-12-09 22:05:01, Info DISM DISM Package Manager: PID=9296 TID=19828 Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine
2025-12-09 22:05:01, Info DISM DISM Package Manager: PID=9296 TID=19828 CBS session options=0x40100! - CDISMPackageManager::Internal_Finalize
2025-12-09 22:19:41, Info DISM DISM Package Manager: PID=9296 TID=5984 Error in operation: The repair content could not be found anywhere. (CBS HRESULT=0x800f0915) - CCbsConUIHandler::Error
2025-12-09 22:19:41, Error DISM DISM Package Manager: PID=9296 TID=19828 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x800f0915)
2025-12-09 22:19:41, Error DISM DISM Package Manager: PID=9296 TID=19828 The repair content could not be found anywhere. The image may be corrupted. Check the internet connection or try to restore the image using the /source option. - GetCbsErrorMsg
2025-12-09 22:19:41, Error DISM DISM Package Manager: PID=9296 TID=19828 Failed processing package changes with session options - CDISMPackageManager::Internal_ProcessChangesWithOptions(hr:0x800f0915)
2025-12-09 22:19:41, Error DISM DISM Package Manager: PID=9296 TID=19828 Failed processing package changes with session option CbsSessionOptionRepairStoreCorruption - CDISMPackageManager::RestoreHealth(hr:0x800f0915)
2025-12-09 22:20:24, Error DISM DISM Package Manager: PID=9296 TID=19828 The repair content could not be found anywhere. The image may be corrupted. Check the internet connection or try to restore the image using the /source option. - GetCbsErrorMsg
2025-12-09 22:20:24, Error DISM DISM Package Manager: PID=9296 TID=19828 Failed to restore the image health. - CPackageManagerCLIHandler::ProcessCmdLine_CleanupImage(hr:0x800f0915)
2025-12-09 22:20:24, Error DISM DISM Package Manager: PID=9296 TID=19828 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800f0915)
2025-12-09 22:20:24, Info DISM DISM Package Manager: PID=9296 TID=19828 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine
2025-12-09 22:20:24, Info DISM DISM Package Manager: PID=9296 TID=5984 Finalizing CBS core. - CDISMPackageManager::Finalize
2025-12-09 22:20:24, Info DISM DISM Manager: PID=4600 TID=10756 Closing session event handle 0x278 - CDISMManager::CleanupImageSessionEntry
2025-12-09 22:20:24, Info DISM DISM.EXE: Image session has been closed. Reboot required=no.
Any further recommendations? This is happening on brand new Asus ProArt system with Windows 11 Pro, 25H2, 26200.7171.
I attempted the DISM restore health process a second time and it completed successfully.
However, the attempt to install "2025-12 Security Update (KB5072033) (26200.7462)" still fails.
In my case, it is failing with Install error - 0x800f0991.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 88%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
I also tried the (C:\Windows\System32> DISM /ONLINE /CLEANUP-IMAGE /RESTOREHEALTH) image repair. DISM scanned my image files but could not complete the repair.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 26%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
I just wasted an entire day trying to recover my computer after this update failed to install. First it failed in the overnight hours which woke me up and then upon restarting my computer after attempting to install it it bricked the computer and it took all day to recover it, something is very wrong with this updated appears.
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