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Skype Phone Calling Pad - Why Microsoft takes my money for lousy and non-existent service?

Вадим Алаторцев 0 Reputation points
2025-12-09T17:48:02.5366667+00:00

Yesterday I used Skype Phone Calling Pad in Edge. Calls to a certain number were getting all over the country (Russia) I was calling, and people were telling that their numbers were different from what was dialed, and all these people were in different cities every time I would automatically dial the same phone number via Skype Phone Calling Pad in Edge. Why Microsoft takes my money and doesn't deliver adequate service, that I can't even call a phone number? Everything was working fine with Skype and international calls to phones for my money until Microsoft acquired Skype.

Microsoft Edge | Other | Windows 10
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  1. Marcelo Mendoza 5,710 Reputation points Independent Advisor
    2025-12-09T20:42:06.9933333+00:00

    Hello,

    Thank you for reaching out and sharing your experience with Skype Phone Calling Pad I completely understand how frustrating it can be to pay for a service and then run into issues when trying to make calls. It’s disappointing when something that worked well before suddenly causes problems especially when you rely on it for communication.

    The issue you described may happen due to incorrect number formatting, regional dialing rules or temporary service disruptions. Microsoft never intends to charge for a service that isn’t working as expected. I recommend checking that the number includes the correct country code and format, clearing your browser cache and making sure you have the latest version of Skype installed. If the problem continues you can reach out to Skype Support through the official help page so they can review your account and call history for possible adjustments or refunds.

    Could you confirm if this happens with all numbers or only specific ones? Also are you using Skype in the browser or the desktop app?

    I hope this answer is helpful if you have further questions feel free to reply back

    Regards,

    Marcelo

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