I got a new Pixel 10 Pro and can't get Outlook to work on it.

Question

I got a new Pixel 10 Pro and can't get Outlook to work on it.

Jeff 0

I have a new Pixel 10 Pro and can't get outlook to work. I was getting a 5ssai error message but finally was able to add an account, but no emails are received. I have cleared the cache and storage within the outlook app and also uninstalled and reinstalled. I even had Microsoft on the phone and they couldn't help.

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Answer 1

It sounds like you're experiencing issues with Outlook on your Pixel 10 Pro. Since you've already cleared the cache, uninstalled, and reinstalled the app, here are a few additional steps you can try:

Check Background Synchronization: Ensure that background synchronization is enabled for Outlook. If it's disabled, you may not receive new emails until you open the app. You can check this in your device settings under battery optimization.
Data Saver Settings: If you have Data Saver enabled on your device, make sure to allow unrestricted data usage for Outlook. This can prevent the app from syncing properly.
App Permissions: Verify that Outlook has the necessary permissions to access your device's storage and network. Go to Settings > Apps > Outlook > Permissions and ensure everything is enabled.
Account Configuration: Double-check the account settings you used to add your email account in Outlook. Ensure that the server settings (like IMAP/SMTP) are correct for your email provider.
Device Compatibility: Make sure that your Pixel 10 Pro is running the latest version of Android, as compatibility issues can sometimes arise with new devices.

If the problem persists after trying these steps, it may be worth reaching out to Microsoft support again or checking their forums for similar issues reported by other users.

References:

Answer 2

Rez 12,680 Independent Advisor

Hello Jeff, your Outlook emails aren't syncing, despite the app being installed and your account being added. This often stems from a sync problem, not the program itself. On Pixel phones, battery settings could be limiting Outlook, or the account setup may be incomplete. Please check if Outlook's battery use is unrestricted under Settings > Apps > Outlook > Battery. Then, check that sync is enabled both in Outlook and your phone's Account settings. For those using two-factor authentication, ensure your account uses OAuth, not basic credentials. When testing, are you on Wi-Fi or mobile data? Do other programs, such as Gmail, sync without issue?

Jeff 0 Reputation points

2025-12-09T18:40:07.0966667+00:00

Rez, I am at home, so my phone picks up my WI-FI. I can add my Gmail account to outlook, and it works fine. Additionally, when I installed Outlook from the play store and added my account there is no place to insert my server IMAP settings. Still not working.
Rez 12,680 Reputation points Independent Advisor

2025-12-09T19:39:32.2566667+00:00

Thanks for clarifying, Jeff. If Gmail works fine in Outlook but your other account doesn’t, and you’re not seeing an option for IMAP settings, it sounds like Outlook is trying to use its modern authentication flow instead of manual setup. That usually happens if the account type is recognized as Microsoft 365 or Exchange, which skips manual server entry. If this is an ISP or custom domain email, you’ll need to choose “Add Account” > “IMAP” manually instead of signing in with the default option. Can you confirm if this account is from a provider like Yahoo, your ISP, or a custom domain? Also, do you have two-factor authentication enabled on that account? That can block sync unless you use an app password.
Jeff 0 Reputation points

2025-12-11T21:45:41.7033333+00:00

Rez, I did disable two factor authentication, and my email server is from Spectrum. When I try to add an account, it doesn't give me an option to manually enter anything. Yes, I do subscribe to Microsoft 365. I also disabled Microsoft Authenticator and uninstalled it.

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I got a new Pixel 10 Pro and can't get Outlook to work on it.

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