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Cannot remove child account from Microsoft Family – Remove redirects to Manage Permissions

Bellapukonda Vinay Kumar 0 Reputation points
2025-12-09T15:18:15.79+00:00

I am unable to remove a child account from my Microsoft Family group.

When I click “Remove from family group” for the child account, it redirects to the

Manage Permissions page, but no child is listed there so removal is blocked.

My family setup is:

  1. Bellapukonda Vinay Kumar – Family Organizer
  2. 525 Harshitha – Family Organizer
  3. Harshitha Bellamkonda – Member (child)

Problem:

• Remove option redirects to Manage Permissions page

• Manage consent page is empty

• Cannot revoke consent

• Cannot remove child account

• Tried adding second organizer

• Tried removing/adding accounts

• Tried birthdate update to 18+

• Tried parental consent page

• Still loops back to same screen

I need Microsoft to manually remove/unlink the child account or dissolve the family.

Child account: ******@outlook.com

Organizers: ******@gmail.com, +91 93814 42601

Please force remove this child account from the family on your end. Thank you.

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
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  1. Q&A Assist
    2025-12-09T15:18:25.5933333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It seems you are experiencing issues with removing a child account from your Microsoft Family group. Here are some steps you can try to resolve the issue:

    1. Check Permissions: Ensure that you are logged in as a Family Organizer. Only Family Organizers have the ability to remove members from the family group.
    2. Clear Browser Cache: Sometimes, browser cache can cause issues with web applications. Try clearing your browser cache or using a different browser.
    3. Use the Microsoft Family Safety App: If you are unable to remove the child account through the website, consider using the Microsoft Family Safety app on your mobile device to manage family members.
    4. Contact Microsoft Support: If the above steps do not work, you may need to contact Microsoft Support for assistance. They can help you manually remove the child account from your family group.

    Unfortunately, I cannot perform the removal myself or access specific accounts, but following these steps should help you resolve the issue.

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  2. JC 7,280 Reputation points Independent Advisor
    2025-12-09T16:23:46.9733333+00:00

    Hello,

    Try checking their account privacy settings.

    https://account.microsoft.com/account/privacy

    There may be restrictions in there that aren't available in the family safety settings.

    Hope this helps,

    JC

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