No audio on my headphones but the volume mixer shows there is

If you're experiencing no audio from your headphones when plugged into the audio jacks on your PC, but the volume mixer indicates there is sound, here are some troubleshooting steps you can follow:

1. Check Connections: Ensure that your headphones are securely plugged into the correct audio jack. Sometimes, the connection may seem secure but isn't fully engaged.
2. Sound Control Panel: Open the Sound Control Panel by typing mmsys.cpl in the Run dialog (Win + R). Check if your headphones appear in the playback devices list. If they are disabled, right-click and select "Show Disabled Devices" to enable them.
3. Default Playback Device: Make sure your headphones are set as the default playback device. Right-click on your headphones in the Sound Control Panel and select "Set as Default Device."
4. Volume Levels: Check the volume levels for your headphones in the Sound Control Panel. Ensure they are not muted or set too low.
5. Driver Issues: Ensure that your audio drivers are up to date. You can check for updates in Settings > Update & Security > Windows Update.
6. Hardware Issues: If possible, test your headphones on another device to ensure they are functioning correctly. Similarly, try using a different pair of headphones on your PC to rule out any hardware issues.

If these steps do not resolve the issue, there may be a deeper hardware or configuration problem that needs to be addressed.

Hi. I'm David, and I'm happy to help you.

From what I understand, your headphones don't work when plugged into the front or rear panel of the PC case, right?

Please clarify the following:

Do your headphones have a jack connector P2 (two black or white lines), or P3 (three black or white lines)?

Also, share a screenshot of your system information.

• Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

I await your reply.

You have to change your playback device.