Share via

Issue with Microsoft 365 and Copilot

Bothub Chat 0 Reputation points
2025-12-09T10:29:16.3166667+00:00

Hello!

We've completed all the forms and encountered this error.

Microsoft operates on a foundation of trust. We thoroughly review and certify all processes; as a result, your request has been blocked. If you require additional information, please contact Microsoft Support at 715-123225 and use transaction ID: 7ab9606a-031c-4cf7-b244-705a5450c4f3.

Correlation ID: 1c7f548c-22df-4e79-befa-ba9bb7cd84c3

Could you please tell us how we can resolve this issue?

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Noel Macadangdang 8,155 Reputation points Independent Advisor
    2025-12-09T14:37:53.5133333+00:00

    Hi Bothub,

    Thank you for sharing your question.

    I get how annoying it is when things should work, but you still get blocked. I appreciate you taking the time to fill out the forms.

    Usually, this error means one of a few things: your Copilot license is new and hasn't kicked in yet, you're logged into more than one Microsoft account (like personal and work), your company's rules block Copilot, or you're using Shared Computer Activation, which Copilot doesn't support.

    To fix it, first, make sure your Copilot license had time to work and that you're not signed into different accounts. Double-check your internet is good enough for Copilot and that your company allows it. Also, make sure Shared Computer Activation is off. If it's still not working after that, reach out to Microsoft Support with the transaction and correlation IDs—they can look into what's up.

     

    I hope this helps.

     

    Best Regards, Noel

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.