Request to Recover Microsoft Account or Transfer Azure Exam Discount Voucher

Anjali Mailavarapu 0 Reputation points
2025-12-08T20:04:30.58+00:00

Hi Microsoft Support Team,

I attended the Microsoft Azure Virtual Training Day: Fundamentals using the email ******@gmail.com. I received the confirmation email that I am eligible for the 50% certification exam discount.

The problem is that I am unable to access the Microsoft account associated with this email. I forgot the password, and I am not able to recover the account through the standard recovery options.

Because of this, I cannot redeem the discount voucher. I would like your help to either:

Recover access to the Microsoft account linked to ******@gmail.com, or

Transfer the event-based exam discount to my active Microsoft account: ******@gmail.com.

Please let me know what information you need from me to verify my identity and resolve this issue.

Thank you for your help.

Best regards, Anjali Mailavarapu

Azure | Azure Training
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  1. Q&A Assist
    2025-12-08T20:04:43.7066667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To recover access to your Microsoft account associated with your email, you can follow these steps:

    1. Reset Your Password: If you have forgotten your password, you can try to reset it by visiting the Reset a forgotten Microsoft Account Password page. This will guide you through the recovery options available.
    2. Account Recovery Options: If the standard recovery options are not working, you may need to use the Microsoft Account Help self-service for further assistance. Unfortunately, Microsoft Credentials Support cannot assist with recovery of personal Microsoft accounts directly.
    3. Verification of Identity: If you are unable to recover your account through the above methods, you may need to provide verification of your identity through the recovery process outlined in the Microsoft support documentation.
    4. Transfer of Exam Discount: As for transferring the event-based exam discount to another account, this typically requires direct support from Microsoft. You would need to contact Microsoft support directly for assistance with this request.

    Make sure to provide any necessary information they may require to verify your identity when you reach out for support.


    References:

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