Your Microsoft 365 account may be blocked for several reasons, such as suspicious activity detected on your account or a violation of Microsoft's policies. If you see a message indicating that your account is blocked, you may need to take specific actions to resolve the issue:
- Self-Service Password Reset: If your organization enables it, you can use the self-service password reset feature to unblock your account. Go to the Password reset portal to initiate the process.
- Contact IT Administrator: If you are unable to reset your password or if self-service reset is not available, you should reach out to your organization's IT administrator for assistance. They can help you reset your password or address any account issues.
- Wait and Retry: Sometimes, accounts may be temporarily blocked due to security measures. If this is the case, waiting for a short period (like 15 minutes) and then trying to log in again may resolve the issue.
- Check Account Activation: Ensure that your account is activated and that you are using the correct credentials (username and password).
If you continue to experience issues, it may be necessary to contact Microsoft support for further assistance.