How to fix "couldn't download - virus scan failed" on my new Surface Laptop 7 snapdragon elite x chip

To address the "couldn't download - virus scan failed" issue on your Surface Laptop 7 with the Snapdragon Elite X chip, you can try the following troubleshooting steps:

1. Check Antivirus Settings: Ensure that your antivirus software is not blocking downloads. Some non-Microsoft antivirus programs may have compatibility issues with ARM-based devices. You might need to check with your antivirus provider for any updates or settings adjustments.
2. Windows Security: Make sure that Windows Security is up to date. Go to Settings > Update & Security > Windows Security and check for any updates.
3. Clear Browser Cache: If the issue occurs while using a web browser, try clearing the browser cache and cookies. This can sometimes resolve download issues.
4. Use Different Browsers: If you're facing issues with Edge, try downloading files using a different browser like Chrome or Firefox, which may have better compatibility with ARM architecture.
5. Windows Updates: Ensure that your Windows is fully updated. Go to Settings > Update & Security > Windows Update and check for updates.
6. Reset Network Settings: Sometimes, resetting your network settings can help. Go to Settings > Network & Internet > Status, and then select Network reset.
7. Check for Known Issues: Since you mentioned the WebView2 problem, it may be worth checking online for any known issues related to your specific model and the software you are using.

If these steps do not resolve the issue, you may consider contacting Microsoft Support for further assistance or exploring the possibility of returning the device if it continues to have problems.

References:

• Top support solutions for Surface devices
• Feature summary for Arm-based Surface devices