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MFA loop I’m the only tenant. Help!!!!!

Neil Clarke 0 Reputation points
2025-12-08T08:31:26.8933333+00:00

Hello,

I’m having to use a personal login as I have the dreaded MFA loop on my business account and I’m the only tenant (I’m the sole director of my business and the only administrator on the account).

I’ve logged a support ticket, Case [Moderator note: personal info removed] refers. I’m desperate - my business is paralysed without access to M365 and emails, and my business supports vulnerable people. I need Microsoft, and my clients need the support of my business. It’s been 3 days and I’ve heard nothing. Please, please can this be expedited/escalated as the situation is critical and I need to get my access back.

Thank you.

Moved from: Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. Henry-N 6,405 Reputation points Microsoft External Staff Moderator
    2025-12-08T11:50:56.4766667+00:00

    Hi @Neil Clarke, 

    Thank you for posting your question in the Microsoft Q&A forum. 
    Please understand that our forum is a public platform, and we will modify your question to cover your personal information including your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.  

    Regarding that you can't log in to your account due to Microsoft Authenticator.  

    For your privacy, I will send this case information via private message, as it may contain sensitive details related to your case. 

    User's image

    Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.     

    I really appreciate your patience, and I’m here to help. Looking forward to your response!           

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".      

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread     

  2. Neil Clarke 0 Reputation points
    2025-12-11T14:30:48.88+00:00

    It’s been a week for me now with no access to my emails and 365. Please, can anyone expedite this?

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  3. Neil Clarke 0 Reputation points
    2025-12-12T08:45:16.46+00:00

    Can someone from Microsoft please call me today so I can get back online?

    0 comments
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