Get rid of Microsoft Error reporting 2.2 on Mac

Chris Degeling 0 Reputation points
2025-12-08T01:33:21.8166667+00:00

Updates keep saying error downloading - assume should delete obsolete files

Microsoft 365 and Office | Install, redeem, activate | For education | MacOS
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  1. Teddie-D 9,355 Reputation points Microsoft External Staff Moderator
    2025-12-08T02:33:13.13+00:00

    Hi @Chris Degeling 

    Thank you for posting your question in the Microsoft Q&A forum. 

    You’re encountering a persistent update error related to Microsoft Error Reporting 2.2 on macOS. 

    In addition to the suggestion already provided by Q&A Assist, it’s important to note that this component does not reside in the user Library (~/Library). It is stored in the system-level Library, which is why many users cannot locate it. 

    Here’s how to get there: 

    1.From Microsoft AutoUpdater 

    -Open Microsoft AutoUpdater or wait until it prompts you to update.  

    -Right click on the icon next to Microsoft Error Reporting 2.2 and select Show in finder. 

    -This will take you to the folder: /Library/Application Support/Microsoft/MERP2.0. 

    -Delete the MERP2.0 folder. 

    2.Navigate manually 

    -Open Finder. 

    -In the sidebar, click Macintosh HD Data. (Or use the Go menu > Computer to locate your HD.)  

    -Then go to /Library/Application Support/Microsoft. 

    -Delete the MERP2.0 folder.  

    Reference: How do I remove Microsoft Error Reporting… - Apple Community
    Note: Microsoft is providing this information as a convenience to you. These sites are not controlled by Microsoft, and Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please ensure that you fully understand the risks before using any suggestions from the above link. 

    I hope this helps.


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    1 person found this answer helpful.

  2. Q&A Assist
    2025-12-08T01:33:34.87+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To address the issue of Microsoft Error Reporting 2.2 on your Mac, you can try the following steps:

    1. Remove Obsolete Files: Navigate to the Applications folder and look for any Microsoft-related applications or files that you no longer use. You can drag these to the Trash.
    2. Clear Cache: Sometimes, clearing the cache can help resolve download errors. You can do this by going to ~/Library/Caches and removing any Microsoft-related cache files.
    3. Check for Updates: Ensure that your Microsoft applications are updated to the latest version. You can do this through the Microsoft AutoUpdate tool.
    4. Reinstall Microsoft Applications: If the problem persists, consider uninstalling and then reinstalling the Microsoft applications that are causing issues. This can often resolve any underlying problems.
    5. Contact Support: If none of the above solutions work, you may want to reach out to Microsoft for Mac Support for further assistance.

    These steps should help you manage the error reporting issue and improve the performance of your Microsoft applications on Mac.

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