Can not view and edit the OneNote file my colleague shared with me.

Dear @Abrar Fardin Ashfe,

Good day. Thank you for posting your question in the Microsoft Q&A forum!

I sincerely apologize for the inconvenience you’ve experienced. I truly appreciate your patience during this time and thank you for bearing with us. 

As per your description, I have tested it on my end and cannot reproduce the same error. 

For better assist, please kindly let me know some information: 

• Does this issue occur with other Office desktop apps, such as Word? 
• Your version of Office (e.g., Office 365, 2021)?  
• Does this issue happen on One Note desktop, web or both? 
• Is the issue occurring with one specific file shared by one particular person, or does it affect all shared files, making them impossible to view and edit?
• Please also ask this specific user to share the notebook to other users in your organization to see if they can reproduce the same result as yours.
• What permission is your colleague currently adjusting for the file they shared with me? Where is that file stored?

In the meantime, please kindly try the troubleshooting steps below:

1.Update OneNote: 

If you're using the Office version: open any Office app and navigate to File > Account > Update Options > Update Now. If you're using the Microsoft Store version (UWP), please open the Microsoft Store, go to Library, and click Get Updates. 

2.Clear Cache: Please try clearing your OneNote cache. You can do this by: 

• Close OneNote.  
• Open File Explorer and go to: 

• Delete folders named 16.0, 15.0, etc., depending on your version.  

3.Sign out and sign in OneNote 

4.Uninstall and then reinstall OneNote 

For reference:

Fixes or workarounds for recent issues in OneNote for Windows

Fix issues when you can't sync OneNote

Note: Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.   

Your understanding and co-operation are highly appreciated. I am looking forward to your response!

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