Try raising ticket in Help + support of Azure
I am being billed for 66$ a month and there are no services I am using. I need to stop this.
Here is the transaction information.
MICROSOFT#G123019605
--, WA 98052
|| || Transaction Summary
COMPUTERS/PERIPHERAL EQUIP, SOFTWAREMerchant CategoryCOMPUTERS/PERIPHERAL EQUIP, SOFTWARETransaction DateSUNDAY, NOVEMBER 9, 2025Purchase MethodCARD INFORMATION STORED ON FILEPost DateSUNDAY, NOVEMBER 9, 2025Recurring Billing IndicatorYPoint Of Sale Zip Code98052Store NumberBMODMerchant Url TextMSBILL.INFOTagsTag TransactionI am not sure where I am using MS Service. Unable to find any help and your support system has no way of getting clarty about this.
Thanks
Vasanth
Azure Cost Management
4 answers
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Q&A Assist2025-12-06T22:10:47.63+00:00 AI generated content. This question contains an answer created with AI from Q&A Assist. Learn moreTo stop being billed for Microsoft services you are not using, you should follow these steps:
- Cancel all subscriptions: Review your Microsoft account to identify any active subscriptions that may be causing the charges. You can do this by logging into your Microsoft account and checking the subscriptions section.
- Terminate all resources: If you have any resources associated with your subscriptions, ensure they are terminated as well.
- Review cancellation policies: Before proceeding with cancellation, familiarize yourself with the specific cancellation policies for each product to understand any implications, such as nonrefundable payments if the cancellation occurs before the billing term ends.
- Pay any remaining bills: Ensure that all outstanding bills are settled to avoid further charges.
If you need further assistance, you can contact Microsoft 365 Support for help with your billing issues.
References:
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Vasanthan Ravindran 0 Reputation points
2025-12-06T22:13:27.9733333+00:00 I am unable to find the account. I need help from Microsoft. For god sake, There should be some one in Microsoft who I can talk to.
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Sandhya Kommineni 2,810 Reputation points Microsoft External Staff Moderator
2025-12-08T04:15:28.13+00:00 Hello Vasanthan Ravindran,
Thanks for posting your question in Microsoft Q&A forum
It looks like you're facing some unexpected charges from Microsoft and want to stop them. Here’s what you can do to identify and potentially cancel those charges:
- Identify Active Subscriptions: It’s possible that there might be an active subscription or support plan that you are unaware of. Log in to the Azure portal at portal.azure.com and check your subscriptions under Cost Management + Billing. Look for any active services or plans that might correspond with the charges.
- Check for Support Plans: Sometimes, support plans incur charges even if you don’t actively use any Azure resources. In the Azure portal:
- Navigate to Cost Management + Billing.
- Under Products + Services, select Recurring charges.
- For any support plan listed, click the ellipsis (...) and select Turn off auto-renewal.
- Cancellation of Services: If you find a service that you don’t need, you can cancel it by selecting the service from the subscriptions page, then clicking Cancel. If the service is associated with a support plan, you may have to cancel that separately.
- Request a Refund: If you notice you’ve been charged mistakenly after cancellation, you can see if you're eligible for any refunds by clicking the Request a refund option in your billing section.
- In the Azure portal, go to Help + support → Create a support request. Category- Billing
Refer document to raise support request: https://dori-uw-1.kuma-moon.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request
Review your Billing: Use the recommendations from the Cost Management documentation to compare billed charges with your usage files and understand your billing better.
Monitor Future Charges: After canceling services, you should monitor your billing in the Azure portal closely to ensure no new charges appear.
If you still can't find the source of the charges, it might help to reach out to Azure support for assistance.
Follow-up questions:
- Can you confirm if you have checked all your subscriptions for any active services?
- Do you have any support plans that could still be charging you?
- If applicable, have you requested a refund for any mistaken charges after you canceled services?
References:
- Cancel a support plan
- Cancel and delete your Azure subscription
- View and download invoices for external services
- Avoid charges with your Azure free account
- What happens after subscription cancellation?
- Compare billed charges and usage in cost analysis
Hope this helps! If you have more questions, feel free to ask!