Charged twice for subscription in one year

You typically do not get charged twice for having Microsoft 365 on multiple devices. A single Microsoft 365 subscription allows you to install the apps on multiple devices, including laptops and mobile phones. The subscription fee is generally for the account, not per device. Therefore, you would not pay $159 for each device; instead, you would pay for the subscription as a whole, which covers all the devices you use it on, as long as you stay within the limits of your subscription plan.

References:

• Sign up for a Microsoft 365 Apps for business subscription
• Microsoft 365 apps for enterprise in Visual Studio subscriptions

I have been charged twice in one year and about to be charged again in January 2026. can I speak to someone about this?

Hello Susanne Capewell,

Thanks for sharing your concern on Microsoft Q&A.

I am sorry that you have faced the double charge from Microsoft. In this case, please help me click on these links to investigate your charge first.

I've been charged twice

As a moderator, I and fellow users cannot access to your information to support you investigate. Thus, you can contact Microsoft Support directly in order to ask them about your billing issue.

1. Click on this page Contact - Microsoft Support, type "billing question" to search and click "Sign in to contact support" at the bottom of the page.
2. Sign in to another available Microsoft account. Make sure you log in with your personal account.
3. Under Products and Services, select "Microsoft Office 365".
4. Under Categories, select "Billing and account Question" and click Confirm.
5. Click on "Chat with a support agent in your web browser".

Please contact chat during local working hours. I hope you can solve the problem smoothly.

Best regard,