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My Microsoft account is still linked to an old Samsung account that I cannot access anymore.

VIRAISHA ! 20 Reputation points
2025-12-06T16:31:01.1366667+00:00

Hello, when I try to connect my Gallery to my OneDrive Account it shows that my Microsoft Account is already linked to a Samsung Account and I can only be connected to one Samsung Account. This has been for at least a year or two. I've tried everything, even tried looking for the account I supposedly made, yet I can't find it. Could you please help me?

Moved from: Microsoft Security | Microsoft Identity Manager

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Alice-N 4,125 Reputation points Microsoft External Staff Moderator
    2025-12-07T03:26:17.2066667+00:00

    Dear VIRAISHA !

    Thank you for reaching out to the Microsoft Q&A Community. I understand you are having a problem where your Microsoft account is still linked to an old Samsung account, preventing you from connecting Samsung Gallery to OneDrive. I am happy to assist you. 

    Please try the following steps: 

    1. Remove Samsung Permissions from Microsoft Account 
    2. Unlink Microsoft Account from Samsung Account on Device 
      • On your Samsung device, go to Settings > Accounts and backup > Accounts. 
      • Select your Samsung account, then Apps and services > Linked accounts. 
      • Next to Microsoft, tap the ellipsis (…) and choose Unlink. 
    3. Reconnect Samsung Gallery to OneDrive 
    4. Optional Steps 
      • Clear cache/data for OneDrive app: Android Settings > Apps > OneDrive > Storage > Clear Cache and Clear Data. 
      • Update OneDrive and Samsung Gallery apps from Google Play Store. 

    If the answer is helpful, please click Accept Answer and kindly upvote it. If you have extra questions about this answer, please click Comment. 

    Please follow the steps in our documentation to enable email notifications if you want to receive related email notifications for this thread. 

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  1. Alice-N 4,125 Reputation points Microsoft External Staff Moderator
    2025-12-08T05:18:06.6833333+00:00

    Hi VIRAISHA !

    It has been a while and I am writing to see how things are going with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.  

    Warm Regards

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