i have an old microsoft account, but the mail i used for that is ceased

If you have lost access to your Microsoft account because the email associated with it is no longer valid, you may face challenges in recovering the account. Here are some steps you can take:

1. Account Recovery Form: Since you've already tried the account recovery form, ensure you provide as much information as possible, including any previous passwords, associated phone numbers, or alternative email addresses you may have used.
2. Microsoft Account Help: If the recovery form does not work, you can visit the Microsoft Account Help page for additional support options. Unfortunately, Microsoft cannot assist with recovery of personal accounts directly, but they may provide guidance on the next steps.
3. Contact Support: If you are unable to recover your account through the standard methods, you may need to contact Microsoft support directly for further assistance. They may have additional verification processes to help you regain access.
4. Creating a New Account: If recovery is not possible, consider creating a new Microsoft account and linking it to your Minecraft account if possible. You may need to reach out to Mojang support for help with this process.

Unfortunately, without access to the original email, changing the email address associated with that account may not be feasible.

References:

• Accessing your Learn profile
• Tenant access recovery

how can i contact the support?

Hi Marco,

I understand that you want to get access of your account but kindly note that Microsoft accounts are completely manage by an automated server, and we do not have manual access to it since people here in Forum are not directly working from Microsoft, we are an independent advisor and a Microsoft fan like you.

Microsoft takes very seriously the security and privacy of their customers. As they are committed to protecting your personal information and the meticulous account recovery process is intended to protect you from any possible malicious activity.

Therefore, the only best option to recover the account is to answer the form correctly with all the information you entered during the first setup when creating the account.

Additionally, once the email address tied to your Microsoft account is permanently gone and you can’t pass the account-recovery form, there is no way to change the email or regain access unless you can successfully prove ownership through Microsoft’s official recovery process. Microsoft support cannot manually unlock or change the email on an account if the automated recovery system doesn’t accept the information — this is a strict security rule.