How do I cancel incorrect number of licenses and purchae the correct number

Dear @Alan Raubenheimer,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, I understand that you accidentally purchased 25 Visio Plan 2 licenses instead of the 2 you need. Therefore, here are some steps I recommend you try:

Option 1: Remove licenses from your subscription in the Admin Center

Note: You can only remove licenses when recurring billing is turned on.

• Go to the Microsoft 365 admin center.
  • If you’re using the Simplified view, select Subscriptions.
  • If you’re using the Dashboard view, go to the Billing > Your products page.
• Select the subscription that you want to change.
• On the subscription details page, select Remove licenses. What if I can't select the Buy licenses or Remove licenses buttons?
• Under New quantity in the Total licenses box, enter the total number of licenses that you want for this subscription. For example, if you have 100 licenses and you want to remove 25 licenses, enter 75.
• Select Save.

However, you can only remove licenses from your subscription during a limited time window after you buy or renew your subscription, or if you recently bought more licenses. If the window is closed, the subscription details page lists the date when your plan changes take effect. For reference: Remove licenses from your subscription

Option 2: If you cannot reduce/ adjust the number of your licenses, I recommend you cancel your subscription and buy a new one with correct quantity:

Step 1: Cancel your subscription in the Admin Center

• Go to the Microsoft 365 admin center.
  • If you're using the Simplified view, select Subscriptions.
  • If you're using the Dashboard view, go to the Billing > Your products.
• Select the subscription that you want to cancel.
• For more information, please refer to Cancel your subscription in the Microsoft 365 admin center

Important:

• If you have an MCA billing account type, you can only cancel and receive a prorated credit or refund if you cancel within seven days after the start or renewal of your subscription. If you cancel during this limited time window, the prorated amount is either credited or returned on the monthly invoice around the beginning of the following month.
• If you have an MOSA billing account type and you cancel after you start or renew your subscription, you receive a prorated credit or refund. The amount is either credited towards your next invoice or returned to you in the next billing cycle.

Step 2: Purchase the Correct Licenses

• After canceling or reducing, go to Billing > Your product > Add more products > All products or go to Marketplace > All products
• Search for Visio Plan 2 and select 2 licenses to complete the checkout.
• For reference: Try or buy a Microsoft 365 for business subscription

Option 3: Contact Microsoft Support - Billing Team

Since cancel subscription and refund request things need approval from Microsoft Billing team, therefore, I highly recommend you contact the Microsoft Billing Team through the Admin Center: Click Help & Support > Contact Support > Explain that the purchase was accidental and you only need 2 licenses. The Billing Team can assist with cancellation and refund or help you to reduce the number of licenses. For more information, please refer to Get support for Microsoft 365 for business

Note: Please understand that as forum moderators, our primary goal is to provide helpful guidance and support through general troubleshooting steps. While we don’t have access to internal systems or administrative tools required to resolve account-specific or backend issues, we truly appreciate your understanding of these limitations. We genuinely hope the information we share helps guide you in the right direction, and we're always here to assist as much as we can within our scope. 

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this. If I misunderstand anything, please feel free to reach out.

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.

I'm looking forward for your reply.

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To cancel the incorrect number of licenses and purchase the correct number for your Visio Plan 2, follow these steps:

1. Determine Your Billing Account Type: First, check what type of billing account you have (MCA or MOSA) as this affects your cancellation options. You can find this information in the Microsoft 365 admin center.
2. Cancel the Incorrect Licenses:
   • If you have an MCA billing account, you can only cancel and receive a prorated credit or refund if you do so within seven days after the start or renewal of your subscription. If more than seven days have passed, you will need to turn off recurring billing to prevent further charges.
   • If you have an MOSA billing account, you can cancel after starting or renewing your subscription and receive a prorated credit or refund.
3. Access the Microsoft 365 Admin Center: Go to the Microsoft 365 admin center.
   • If you’re using the Simplified view, select Subscriptions.
   • If you’re using the Dashboard view, go to Billing > Your products.
4. Select Your Subscription: Choose the subscription from which you want to remove licenses.
5. Remove Licenses: On the subscription details page, select Remove licenses. Enter the total number of licenses you want to keep (in your case, 2).
6. Purchase the Correct Licenses: After removing the excess licenses, you can then select Buy licenses to purchase the correct number of licenses you need.
7. Save Changes: Make sure to save your changes after adjusting the number of licenses.

If you encounter any issues during this process, consider contacting Microsoft support for further assistance.

References:

• Cancel your subscription in the Microsoft 365 admin center
• Buy or remove licenses for a Microsoft business subscription