My Microsoft Edge Autofill Password isn't working right even when the primary password I entered is correct.

If your Microsoft Edge autofill password feature is not working and is failing to authenticate even though you are sure the primary password is correct, there are a few steps you can take to troubleshoot the issue:

1. Check for Updates: Ensure that your Microsoft Edge browser is up to date. Sometimes, bugs in older versions can cause issues with features like autofill.
2. Restart the Browser: Close Microsoft Edge completely and then reopen it. This can sometimes resolve temporary glitches.
3. Clear Cache and Cookies: Clearing your browser's cache and cookies can help resolve issues related to stored data that might be causing conflicts.
4. Check Settings: Go to Settings > Passwords and autofill in Microsoft Edge to ensure that autofill is enabled and that your saved passwords are correctly stored.
5. Sign Out and Sign Back In: If you are signed into Microsoft Edge, try signing out and then signing back in. This can refresh your session and potentially resolve authentication issues.
6. Reset Sync: If you are using sync, you can try resetting the sync settings. Go to Settings > Profiles > Sync and look for the option to reset sync.

If the problem persists after trying these steps, it may be helpful to check for any known issues with Microsoft Edge or consult the support documentation for further assistance.

References:

• User data and privacy in Microsoft Edge
• Diagnose and fix Microsoft Edge sync issues

Hello @WAHTUTU ,

I'm sorry to hear you're having trouble with the Primary Password feature in Microsoft Edge. Since you are certain the password is correct, this might be due to a sync issue or a corrupted local data file.

Please try the following troubleshooting steps:

1. Update Edge: Ensure you are running the latest version of Microsoft Edge (go to edge://settings/help).
2. Test the Password Elsewhere: If this Primary Password is the same as your Microsoft Account password, try logging into account.microsoft.com to verify the credentials are active and not locked.
3. Repair Edge:
   • Close Microsoft Edge.
   • Open Settings in Windows > Apps > Installed apps.
   • Find Microsoft Edge, click the three dots (...), and select Modify.
   • Click Repair. This will reinstall Edge without deleting your data, which often fixes authentication glitches.
4. Clear Cached Data: Go to edge://settings/clearBrowserData, select "All time", and clear "Cached images and files" (do not clear Passwords yet).

If the issue persists, please provide the website URL, try signing in with a different browser, and enter the exact password you mentioned to see if it works.

Let me know if these steps help or if you need further assistance!