I was disconnected from a live chat how do I get back

If you were disconnected from a live chat, you can reconnect if you return within a specified time frame. By default, this duration is three minutes. If you return within this time, you can continue the conversation. However, if you take longer than three minutes to return, a new chat session will begin.

To help with reconnection, your service representative may have shared a reconnection link with you during the chat. If this feature is enabled, you can use that link to reconnect to the same representative. If you are unable to reconnect using the link or within the time limit, you will need to start a new chat session.

For more details on reconnection options, you can refer to the relevant documentation.

Dear Holly Monserret, 

Thank you for your question and for sharing the details into Microsoft Q&A Forum. 

I’m sorry for the inconvenience caused by the disconnection, I completely understand how frustrating this can be, and I appreciate your patience while we work through this.

Once a live chat session is disconnected, it cannot be resumed. This is due to security and technical reasons, chat sessions may contain personal information, and the system is designed to close the session completely when the connection is lost to protect your data. 

To continue receiving support, please start a new chat by visiting our Microsoft Support page and selecting the Live Chat option again. If you have a case number, please provide it to the new agent. This helps us quickly retrieve your previous details and continue assisting you without starting from scratch. 

We hope this information help you reconnect with our support team quickly and continue resolving your issue without interruption. Wishing you a smooth experience starting your new chat session and getting the assistance you need without any hassle. 

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