cannot email outlook from S25 android phone

If you are unable to send or reply to emails in Outlook on your S25 Android phone, there are a few troubleshooting steps you can try:

1. Check Internet Connection: Ensure that your phone is connected to the internet, either through Wi-Fi or mobile data.
2. Update Outlook App: Make sure that you have the latest version of the Outlook app installed on your device. You can check for updates in the Google Play Store.
3. Restart the App: Close the Outlook app completely and then reopen it to see if the issue persists.
4. Reconfigure Account: Sometimes, removing and re-adding your email account in the Outlook app can resolve issues. Go to the app settings, remove your account, and then add it again.
5. Check Email Settings: Ensure that your email settings (like server settings) are correctly configured. You can refer to your email provider's documentation for the correct settings.
6. Clear App Cache: Go to your phone's settings, find the Outlook app, and clear its cache. This can help resolve performance issues.
7. Check for Device Updates: Ensure that your Android device is running the latest software version. Check for updates in the device settings.

If these steps do not resolve the issue, you may want to consult the Microsoft support documentation or contact their support for further assistance.

References:

• The operation failed error when you send email messages in Outlook

Hello Arthur Walker,

Thank you for posting your question to Microsoft Q&A regarding the issues you are facing with sending and replying to emails via Outlook on your new Samsung S25. I understand how important it is to have your email working smoothly on your new mobile device.

To resolve this, could you please tell me if you are seeing a specific error message when the email fails to send? (e.g., "Connection Error," "Login Failed," or does the email just sit in the "Outbox" folder?)

In the meantime, please check out the Q&A assist solutions first. If the issue persists, you can try the Reset Account feature. This is a built-in troubleshooting tool that fixes most sending and syncing errors without deleting your emails.

Here are the steps to perform this reset:

1: Reset the Account

• Open the Outlook App.
• Tap the Home icon (top left) or your Profile Picture to open the menu.
• Tap the Settings gear icon at the bottom left.
• Select the email account that is having trouble.
• Scroll down to the bottom of that screen and tap Reset Account.
• The app will close and restart. Once it opens, try replying to an email again.

2: Check for Updates

Since you are using a new S25, please ensure the Android System WebView is up to date, as Outlook relies on this for connections.

• Search for "Android System WebView."
• If an "Update" button is visible, please tap it.
• Why this helps: Outlook relies heavily on this specific system component to manage server connections.

I hope these steps help get your emails moving again. If the issue persists after these steps, please reply with a screenshot or the exact text of any error message you see so we can investigate further.

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