Azure Startup Credits not approved after 3 weeks — Verification stuck on “Pending”

Question

Azure Startup Credits not approved after 3 weeks — Verification stuck on “Pending”

Ricardo Lopez 0

Hi, I need help with an issue related to my Azure for Startups credits.

Three weeks ago, I completed all the required steps in the Startup Profile to unlock the additional $4,000 in Azure credits. I submitted my business information and uploaded an official government document. The portal states that verification takes up to 5 business days, but the status has remained “Pending” since the day I submitted it.

Our initial credits have run out, and we were forced to temporarily pause activity on our platform. This is affecting our business operations and our ability to continue development.

I have already submitted two support tickets through Azure Support, but I have not received a response yet. Since our platform depends entirely on Azure services, we urgently need the credit activation or an update on the verification process.

Could someone from the Azure team help review our Startup verification and accelerate the credit approval?

Thank you in advance.

1 answer

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Answer 1

Thanmayi Godithi 2,455 Microsoft External Staff Moderator

Hi @Ricardo Lopez,

Thank you for reaching out on Microsoft Q&A forum.

I understand that you are not able to unlock additional $4000 in Azure credits.

To move your case forward, please try the following:

Re-upload your government-issued business registration
Verify that your Startup Program profile information matches your legal entity name exactly.
If you are still facing the issue, you can open a support ticket as follows:

Sign in to the Microsoft for Startups Portal.
Select the "?" icon in the top-right corner of the screen.
Select "Submit a Support Ticket". Attach relevant documents or screenshot of errors as needed.

Refer: https://dori-uw-1.kuma-moon.com/en-us/microsoft-for-startups/mfs-portal

Kindly let us know if the above helps or you need further assistance on this issue.

If the answer is helpful, please "Accept the answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Ricardo Lopez 0 Reputation points

2025-12-08T16:18:27.8233333+00:00

Hi, thank you for your response.

I would like to clarify that I am not able to re-upload or restart the “Verify your business” process. The verification page has been stuck in “Pending” for more than three weeks, since the day I first submitted the required legal document. The portal does not allow me to edit or resubmit anything.

In the two support tickets I previously submitted, I already attached the same government-issued document again, but the verification status has not been reviewed or updated.

There is also an important detail that might help your internal team:

I hold two nationalities (British and Colombian).

In my Microsoft Azure account I appear as Ricardo, matching my British identity.

In the Colombian legal document (RUT) that I uploaded for verification, my name appears as Richard, which is my legal Colombian identity.

I am not sure whether this name difference is causing the verification to remain stuck in “Pending”, but I will include this explanation in a new support ticket as recommended.

However, since our startup is currently unable to operate due to the delay in activating the additional $4,000 Azure credits, I kindly ask if you could help escalate the verification manually or forward this case to the appropriate internal team.

This issue is blocking our platform and impacting our business, so any additional assistance will be extremely appreciated.

Thank you again for your support.
Thanmayi Godithi 2,455 Reputation points Microsoft External Staff Moderator

2025-12-09T05:58:11.0066667+00:00

Hi,

Thank you for sharing these additional details, @Ricardo Lopez. I understand the urgency and the impact this delay is having on your business operations.

Since the verification page does not allow edits or resubmission, the best next step is to file a new support ticket and include all the relevant information you mentioned.

This will help the internal team review and escalate your case appropriately.

If my answer has been helpful, please consider accepting it on the forum. This helps others with similar issues find the right guidance.
Ricardo Lopez 0 Reputation points

2025-12-09T14:47:37.1933333+00:00

Thank you Thanmayi Godithi for your response and guidance.

I have now submitted a new support ticket including all the details about the identity mismatch due to my dual nationality, and the fact that the verification has been stuck in “Pending” for more than three weeks with no option to edit or re-submit. I also reattached my government-issued document so the internal team has everything in one place.

If there is any way you could help accelerate the review by referencing this new ticket or guiding it to the appropriate internal team, it would be greatly appreciated. Our platform is currently paused because our initial credits have run out, so resolving this verification is essential for us to continue operations.

Thank you again for your support and for pointing me in the right direction.
Thanmayi Godithi 2,455 Reputation points Microsoft External Staff Moderator

2025-12-10T04:02:07.19+00:00

Hi @Ricardo Lopez,

Thank you for the update, and I appreciate you taking the time to submit a new support ticket with all the necessary details.

I completely understand the urgency, especially since your platform is currently paused. However, the verification and escalation process for Microsoft for Startups is handled directly by the Startups Support team.

Since you’ve already created a new ticket with the full explanation and documents attached, the Startups Support team will review it and contact you directly with the next steps.

Thank you again for your patience.

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Azure Startup Credits not approved after 3 weeks — Verification stuck on “Pending”

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