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Azure support plans

Björn Ax 0 Reputation points
2025-12-05T12:24:05.2333333+00:00

Hello!

I have a question that maybe should go to Microsoft support but i wanted to see if someone had this issue and got it resolved.

The company i work for signed up for the ISV Success program recently and in that you get the Azure standard support plan as benefit.

I linked the benefit to our azure environment and i as a global admin can see that all our subscriptions have the technical support incidents included but here is the problem.

When a subscription owner wants to create a support request and go to the support page they can only see that we have a basic plan with no technical support and that we should upgrade.

Anyone know why i as a global admin see that we have a standard plan but all the others see a basic one?

Azure Role-based access control
Azure Role-based access control
An Azure service that provides fine-grained access management for Azure resources, enabling you to grant users only the rights they need to perform their jobs.
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  1. Q&A Assist
    2025-12-05T12:24:16.31+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like there may be a permissions issue or a delay in the system updating the support plan visibility for other users. As a global admin, you have access to see the linked support plan, but subscription owners might not have the same visibility due to their role or the way the support plans are configured in Azure.

    Here are a few things you can check:

    1. Role Permissions: Ensure that the subscription owners have the necessary permissions to view the support plan. Sometimes, specific roles may limit visibility.
    2. Linking Process: Confirm that the support benefits were correctly linked to all subscriptions. If there was an issue during the linking process, it might not reflect for all users.
    3. Support Plan Activation: There might be a delay in the activation of the support plan for all users. It could take some time for the changes to propagate through the system.
    4. Contact Support: If the issue persists, it may be best to contact Microsoft support for assistance, as they can provide more detailed insights into your specific situation.

    You can create a support request through the Azure portal to get further help on this matter.

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  2. Shubham Sharma 3,830 Reputation points Microsoft External Staff Moderator
    2025-12-08T13:40:31.5666667+00:00

    Hey Björn! It looks like you’re facing an issue with Azure support plans where global admins see the Standard plan, but other subscription owners only see a Basic plan. This is a common scenario related to the permissions granted through Azure RBAC (Role-Based Access Control).

    Here are a few things to check:

    1. Permissions and Roles: Ensure that the subscription owners have appropriate roles assigned to them. Only users with certain roles (like Owner or Support Request Contributor) can create support requests and view the correct support plan. Here’s more info on how Azure RBAC works and the roles that might be involved: Azure RBAC Overview.
    2. Subscription Linkage: Verify that the Azure Standard support plan is correctly linked to the specific subscriptions. Sometimes the benefits might not propagate as expected across all subscriptions linked to the Azure account.
    3. Support Request Limitations: Make sure that users without proper roles are aware they might lack the necessary permissions to see certain features. Subscription owners may need to have the Owner role on their subscription to access the standard support features fully.
    4. Refreshing Access: After changing any roles or permissions, remind your team to refresh their session in the Azure portal. New permissions can take a few minutes to take effect.

    If you're still having issues after checking these things, you might want to reach out to Microsoft support directly for a deeper investigation, as some aspects of support plan linkage might require their assistance.

    Hope this helps you sort out the confusion! If you need more specific parts of Azure RBAC explained, feel free to ask!

    Reference List:

    Note: This content was drafted with the help of an AI system. Please verify the information before relying on it for decision-making.

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