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How to get Jigsaw to sign me in

George Clarke 0 Reputation points
2025-12-05T10:35:50.5033333+00:00

I have already asked about this but nothing seams to work. Every time I try to run Microsoft Jigsaw, it tells me i am not signed in to Xbox. I have tried to reset and uninstalled the program. I have tried to sort it out in the services section but nothing seams to work. I have not used the Jigsaw since Jan 2025, but i should have well over 15000 points to play the game, but all i have showing is the start up amount that you get when you are a first time player. I have even uninstaled Xbox and reinstaled it and then signed in. It tells me that I am signed in, but the jigsaw says I am not.

George

Windows for home | Other | Gaming
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  1. Carl-L 4,155 Reputation points Microsoft External Staff Moderator
    2025-12-11T14:18:42.3533333+00:00

    Hello George Clarke,

    Thanks for getting back to us.

    I fully understand how it feels when your progress is suddenly lost.

    Just want to make sure, may I have a photo of the situation to check it better for you? Also, by what you said, you can play other games and save progress just fine, am I correct?

    I'm waiting for your reply.

    1 person found this answer helpful.
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  2. Q&A Assist
    2025-12-05T10:37:00.8433333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To resolve the issue with signing into Microsoft Jigsaw, you can try the following steps:

    1. Ensure Gaming Services are up to date: Sometimes, outdated services can cause sign-in issues. You can check and update Gaming Services by following these steps:
      • Launch PowerShell as an administrator and enter the command: get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
      • In the same PowerShell window, enter: start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
      • Install the app from the Microsoft Store.
    2. Update the Xbox App: Make sure the Xbox App is also up to date. If you have been in a development sandbox for a long time, the app may not be updated. Switch to the RETAIL sandbox to update it automatically. If it does not update:
      • Launch PowerShell as an administrator and enter: get-appxpackage Microsoft.XboxApp | remove-AppxPackage -allusers
      • In the same PowerShell window, enter: start ms-windows-store://pdp/?productid=9mv0b5hzvk9z
      • Install the app from the Microsoft Store.
    3. Check your Sandbox: Ensure that you are in the RETAIL sandbox, as the Xbox App and its services are not available in other sandboxes.
    4. Verify your Microsoft Game Config IDs: Ensure that the IDs in your MicrosoftGame.config file are correct, especially the StoreId, Identity/Name, Identity/Publisher, TitleId, SCID, and MSAAppId.
    5. Restart your PC: Sometimes, a simple restart can help reset the services needed for sign-in.

    If these steps do not resolve the issue, consider reaching out to support for further assistance.

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  3. Carl-L 4,155 Reputation points Microsoft External Staff Moderator
    2025-12-06T10:16:30.84+00:00

    Hello George Clarke,

    Welcome to Microsoft Q&A forum. It's my pleasure to help you today.

    I understand that you are currently unable to sign in to a game, even though you can are log in to the Xbox app. I see that the AI assistant has suggest a few answers, can you please check to see if they work for you?

    If that doesn't, I'd like to ask a few questions to better understand the situation.

    • Can I have a photo of the screen when you try to log in? Please remember to remove all personal information before posting.
    • May I know if you are able to log in to account.xbox.com normally?
    • You said that you have reset the Xbox app , but may I know if you have tried to restart the game yet?

    I'm waiting for your reply.

  4. George Clarke 0 Reputation points
    2025-12-10T22:03:27.7066667+00:00

    Sorry it's been a while in answering but i have been bad with my Asmatha. When i try log in to Xbox all i get is the message i have attached saying not logged in. I have even tried to log out of microsoft and logged back in after changing my password, but that did no good. The game knows i am playing with Permium and it shows my picture on all the other games but not in Jigsaw. Whats the most upsetting is I have lost all the points that i have built up over the years.

    Thanks

    George

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