I transferred my data to a new phone and now I can't get my email to show up

To add your Hotmail account to your new phone, you can follow these general steps:

1. Open the Email App: On your new phone, open the email application you wish to use (like Gmail or the default email app).
2. Add Account: Look for an option to add a new account. This is usually found in the settings or account section of the app.
3. Select Email Type: Choose "Outlook" or "Hotmail" as the type of account you want to add.
4. Enter Your Email and Password: Input your Hotmail email address and password. If you have two-step verification enabled, you may need to generate an app password as well.
5. Follow Prompts: Follow any additional prompts to complete the setup.

If you encounter any issues, ensure that your internet connection is stable and that you are entering the correct credentials. You might also want to check if your email settings are configured correctly for IMAP access if applicable.

If you need to set up two-step verification or create an app password for your Hotmail account, you can refer to the Microsoft documentation on how to do this.

References:

• Migrating your Outlook.com account to Microsoft 365 or Office 365
• Turn on two-step verification and create an app password in Outlook.com or Hotmail.com

Hi Natalie,

Thank you for posting, I am here to help. Are you getting any error message when trying to log in your Hotmail to your new phone?

Are you using Microsoft Authenticator app every time you log in?

If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool.

Copy and paste this link to a web browser url:

https://go.microsoft.com/fwlink/?linkid=2214157

The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide. If Microsoft detect a problem with your account, Microsoft will tell you what you need to do to solve the problem.

looking forward to helping you out.  If you need more help please let me know. If the answer is helpful, please click "Accept Answer".

Best regards,

Jansher