I can’t receive email. I can send but not receive. There art no applicable articles and I can not troubleshoot this myself. I need to really get tech help

If you can send emails but cannot receive them, there are several troubleshooting steps you can take to identify and potentially resolve the issue:

1. Check Outlook on the Web: Sign in to Outlook on the web to verify that your Microsoft 365 email account is functioning correctly. If you can see your emails there, the issue might be with the Outlook application on your device.
2. Run Support and Recovery Assistant: Download and run the Microsoft Support and Recovery Assistant. This tool can help diagnose and fix various issues affecting Outlook and your email account. It is designed to assist users in resolving problems without needing extensive technical knowledge.
3. Check for Software Updates: Ensure that your Outlook application and your operating system are up to date. Outdated software can lead to connectivity issues.
4. Check Spam and Junk Folders: Sometimes, emails can end up in the spam or junk folders. Make sure to check these folders for any missing emails.
5. Contact Support: If the above steps do not resolve the issue, you may need to contact Microsoft support for further assistance. They can provide more in-depth troubleshooting and help resolve the problem.

Since you mentioned that contacting support has been difficult, try accessing the support options available through the Microsoft 365 admin center or the support page for your product.

References:

• Fix Outlook connection problems for Microsoft 365 account
• Find and fix email delivery issues as a Microsoft 365 for business admin

Hi Ej,

Thank you for reaching out to Microsoft Q&A forum.

I understand how important it is to have your email working properly. Based on what you described, you can send emails but cannot receive them, and your mailbox is not full.

Here are some steps you can try to resolve this:

1. Switch to Legacy Outlook

• In Outlook for Mac, go to Help > Revert to Legacy Outlook and check if incoming emails start appearing.

2. Clear Outlook Cache

• Close Outlook.
• Navigate to: ~/Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/
• Delete the cache folder and restart Outlook.

3. Check Server Rules and Junk Folder

• Log in to your email via webmail and confirm that no rules are redirecting or deleting incoming mail.

4. Recreate the Profile

• In Outlook, go to Preferences > Accounts, remove your account, then add it back.

If these steps do not resolve the incident, please contact Microsoft Support for further assistance using the link below:

• https://support.microsoft.com/contactus
• Search for "Mail Delivery" in the search box.
• Click "Get Help" and press Enter.
• Navigate through the support options to find "Contact Support."
• For product/service, select "Other Products."
• For category, choose "Outlook."
• Look for and select "Chat with a support agent in your web browser" or a similar callback option.
• Clearly explain your situation

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Hello, thank you for reaching out to Microsoft Q&A.

1. Can you normally receive emails in Outlook.com online?

Please sign in at https://outlook.com on any web browser and check if new messages arrive there.

2. Are you using a personal Microsoft account (ends with @hotmail.com, @Outlook.com) or a work/school account?
3. What happens when someone tries to email you?

Ask the sender whether they receive any bounce-back error messages when sending to your email address.

Or you can use another one of your accounts and try sending a test email to this problematic account. Let me know if the email is delivered successfully or not.