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Agenda / Loop Agenda Missing or Showing “Your device is not compatible” in Outlook Meetings

Bhatti, Aisha 0 Reputation points
2025-12-03T16:41:41.5733333+00:00

Hi everyone,

I’ve been troubleshooting an issue with the Agenda / Loop agenda option in Outlook meetings, and I’m hoping someone can confirm whether this is expected behavior, a permissions issue, or a bug.

When I create a meeting and add an agenda, everything works correctly.

  • The Loop component appears as expected
  • It can be opened normally
  • No errors

The problem seems to occur only with certain meetings, especially ones created by a colleague. For those meetings:

  • The Agenda / Loop option does NOT appear
  • Instead, users see the error: “Cant display agenda your device is not compatible.”

Because the agenda works on some meetings but not others, it seems like:

The issue is not device-related

  • The inconsistency may be caused by how the agenda was created or by differences in Outlook/Loop compatibility. Most users do not have view agenda only the loop option. User's image User's image

Another colleague can open meeting agendas when the meeting is created correctly, so the capability exists it’s simply inconsistent.

My question

Did Microsoft remove or limit the “Agenda” / Loop agenda feature in certain meeting types or environments? Or is this a known issue.

Any clarification would be really helpful. Thank you!

Microsoft 365 and Office | Loop | For business
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  1. Hani-N 5,515 Reputation points Microsoft External Staff Moderator
    2025-12-03T18:38:25.3733333+00:00

    Hi @Bhatti, Aisha 

    Welcome to Microsoft Q&A forum.  

    Thank you for reaching out and sharing the details about the Agenda and Loop integration in Outlook meetings. I understand how important this feature is for your workflow, and I appreciate the time you took to describe the issue clearly. 

    Based on what you’ve described, the behavior you’re seeing is not device related. The agenda option in Outlook is still available, but it’s currently in a phased rollout and has some limitations: 

    • It works best when the meeting is created in Outlook Web and is set as an online meeting (Teams enabled). 
    • The feature requires Loop to be enabled for your tenant and a Microsoft 365 Business or Enterprise license. 
    • Meetings created by organizers in different tenants or with different licenses may not display the agenda option consistently. 
    • If the Loop component is shared with restricted permissions, the Agenda UI can fail and show compatibility errors. 

    Microsoft has not removed this feature, but it’s still evolving and may behave differently depending on the meeting type and environment. 

    There are some steps you can try: 

    1/ Open the meeting in Outlook Web 

    • Go to Outlook on the web. 
    • Open the meeting from your calendar. 
    • Check if the agenda option appears under the meeting details. 
    • If it does, the issue may be with the Outlook Desktop client version. 

    2/ Confirm the meeting is an Online Meeting 

    • In the meeting details, verify that Teams meeting is enabled. 
    • If not, edit the meeting and select Add online meeting (Teams). 
    • Save and reopen the meeting to see if the agenda option appears. 

    3/ Verify Loop is enabled for your organization 

    Ask your IT admin to confirm that Loop components are turned on in Microsoft 365 admin center. 

    • Sign in to Microsoft 365 Admin Center 
    • Navigate to Settings > Choose Org settings. 
    • Under Services, look for Loop components. 
    • Click on it to open the settings.  User's image
    • Ensure Allow Loop components in Microsoft 365 apps is checked. 
    • Click on Save.  User's image

    4/ Check organizer’s account and permissions 

    • Confirm if the meeting organizer is in the same tenant and using a Microsoft 365 Business or Enterprise license. 
    • If the organizer is external or using a different license type, the agenda option may not appear. 

    Ask your IT admin to check the organizer’s Microsoft 365 license in the Admin Center: 

    • Go to Microsoft 365 Admin Center. 
    • Navigate to Users > Active users.  User's image
    • Search and choose the organizer’s name. 
    • Under Licenses and Apps, confirm they have a Microsoft 365 Business Standard, Business Premium, or Enterprise license. 
    • If they are using a basic or third party-hosted license (e.g., GoDaddy), Loop features may be limited.  User's image

    5/ Review sharing permissions on the Loop component 

    • Open the Loop file linked in the meeting. 
    • Ensure its shared with all attendees and not restricted to the organizer only. 

    For more information, please refer to the following links: 

    Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link   

     

    I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.    

    Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you. 

    I look forward to your thoughts on this. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".      

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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