How to start new Surface Laptop, Copilot+ PC, 15-inch

If your Surface Laptop, Copilot+ PC, 15-inch is not starting despite being charged and plugged in, you can try the following troubleshooting steps:

1. Force Restart: Press and hold the Power button for about 10 seconds. This can help reset the device if it's unresponsive.
2. Check for Display Issues: Sometimes the device may be on, but the display is not working. Try connecting an external monitor to see if the device is functioning.
3. Disconnect Accessories: Remove any peripherals connected to the laptop (like USB devices, external displays, etc.) and try to power it on again.
4. Perform a Hard Reset: If the device still does not respond, perform a hard reset by holding the Power button and the Volume-up button simultaneously for about 15 seconds, then release both buttons.
5. Leave it Charging: If the battery was very low before charging, leave it plugged in for at least 30 minutes before trying to turn it on again.

If these steps do not resolve the issue, it may be necessary to contact Microsoft Support for further assistance.

References:

• Tech specs: Surface Laptop for Business, Copilot+ PC, 13.8-inch and 15-inch Intel Core Ultra processor (Series 2), 7th Edition
• Tech specs: Surface Laptop for Business, Copilot+ PC, Snapdragon X Series processor, 7th Edition

Thanks, frustration comes from it being referred to as a "button" which I'm used to on my Surface Pro 8, rather than a "key" which I would have looked for on the keyboard.

Does it restart successfully when you use the power button/key?