Microsoft word not working how do i solve it.

Dereje Beyene Lemma 0 Reputation points
2025-12-02T15:05:07.1366667+00:00

Microsft word & excel doesnt open in my computer. please help

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
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  1. Q&A Assist
    2025-12-02T15:05:18.87+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If Microsoft Word and Excel are not opening on your computer, you can try the following troubleshooting steps:

    1. Check for Updates: Ensure that both Windows and Office are up to date. You can check for updates in Windows Settings and in the Office applications.
    2. Start in Safe Mode: Try starting Word or Excel in Safe Mode. You can do this by holding down the Ctrl key while opening the application. This will disable any add-ins that might be causing issues.
    3. Repair Office: You can repair your Office installation. Go to Control Panel > Programs > Programs and Features, select Microsoft Office, and then click on Change. Choose the Repair option.
    4. Disable Add-ins: Sometimes, add-ins can cause problems. You can disable them by going to File > Options > Add-ins, and then manage COM Add-ins and disable any that are enabled.
    5. Check Windows Firewall: If you are using Outlook to open Word or Excel files, ensure that the Windows Firewall service is running. You can start it by typing services.msc in the Run dialog (Windows + R), finding Windows Firewall, and starting it if it is not running.
    6. Reinstall Office: If none of the above steps work, consider uninstalling and then reinstalling Microsoft Office.

    If problems persist, you may want to consult the Microsoft support documentation for more detailed troubleshooting steps.


    References:

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  2. Marcelo Mendoza 6,190 Reputation points Independent Advisor
    2025-12-02T15:49:58.58+00:00

    Hello Dereje,

    Thank you for reaching out about the issue with Microsoft Word and Excel not opening I understand how frustrating it can be when essential applications stop working especially when you need them for your tasks. This usually happens due to corrupted files, conflicting add-ins or incomplete updates but the good news is that there are effective steps you can take to resolve it.

    One alternative solution you can try is performing an Online Repair of Microsoft Office. This method is more thorough than Quick Repair and can replace any damaged files without requiring a full reinstall. To do this go to Settings select Apps select Installed apps find Microsoft 365 or Office in the list, select Modify and choose Online Repair. Make sure you have an internet connection as this process downloads fresh files and keeps your documents intact. After the repair restart your computer and test Word and Excel again. If the issue persists you can also try opening the apps in Safe Mode by typing winword.exe /safe or excel.exe /safe in the Run dialog. This bypasses add-ins that might be causing the problem and you can disable any problematic add-ins from File select Options select Add-ins.

    Could you let me know if you see any error message when trying to open Word or Excel?

    I hope this answer is helpful if you have further questions feel free to reply back

    Regards,

    Marcelo

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