If Microsoft Word and Excel are not opening on your computer, you can try the following troubleshooting steps:
- Check for Updates: Ensure that both Windows and Office are up to date. You can check for updates in Windows Settings and in the Office applications.
- Start in Safe Mode: Try starting Word or Excel in Safe Mode. You can do this by holding down the
Ctrlkey while opening the application. This will disable any add-ins that might be causing issues. - Repair Office: You can repair your Office installation. Go to Control Panel > Programs > Programs and Features, select Microsoft Office, and then click on Change. Choose the Repair option.
- Disable Add-ins: Sometimes, add-ins can cause problems. You can disable them by going to File > Options > Add-ins, and then manage COM Add-ins and disable any that are enabled.
- Check Windows Firewall: If you are using Outlook to open Word or Excel files, ensure that the Windows Firewall service is running. You can start it by typing
services.mscin the Run dialog (Windows + R), finding Windows Firewall, and starting it if it is not running. - Reinstall Office: If none of the above steps work, consider uninstalling and then reinstalling Microsoft Office.
If problems persist, you may want to consult the Microsoft support documentation for more detailed troubleshooting steps.
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