we have lost admin center credentials - how to find them

If you have lost access to your Microsoft 365 admin center credentials due to the disappearance of your IT person, you can follow these steps to recover access:

1. Confirm Account Usage: Ensure you are using the correct account by trying to sign in with any previously used email account at the admin portal.
2. Request Admin Access: If you are prompted to request admin access, follow the provided steps to initiate recovery.
3. Submit a Support Request: If recovery prompts do not work, submit a support request:
   • Go to the Microsoft 365 support page.
   • Select I can't sign in or access my tenant.
   • You may need to verify your identity and ownership of the organization through documentation such as official business documents or domain ownership.
4. Contact IT Partner: If a Microsoft partner created or manages your tenant, reach out directly to their support team for recovery assistance.

These steps should help you regain access to your admin center credentials and restore functionality to your emails.

Hi,

Thanks for reaching out. I understand how stressful it is to lose admin credentials, especially when email services are down. This happens because Microsoft 365 requires a global admin account for security, and without it, access is restricted.

First, try signing in at admin.microsoft.com with any company email to see if another account has admin rights.

Second, if no admin exists, contact Microsoft Support and explain the situation. They will escalate to the Data Protection Team for verification. Be prepared to provide proof of domain ownership, billing details, and official business documents.

Third, if you can’t access support from your tenant, create a temporary trial tenant and use its admin portal to open a support ticket for your original tenant. This is a workaround shared by community experts.

You may refer to this related thread: https://dori-uw-1.kuma-moon.com/en-us/answers/questions/5593427/office-admin-account-forgotten-password

Last, if you purchased through a Microsoft Partner or CSP, reach out to them, they can assist with recovery. If you control your domain DNS, you can also initiate an admin takeover by proving ownership.

Please try to find the related hotline number to call the frontline let them raise a ticket for you: Customer service phone numbers - Microsoft Support

I hope you find this information helpful. Please let me know if you have any further questions If the answer is helpful, please click "Accept Answer".

Regards,
Carlo