Is there a way to reopen OneDrive which was automatically backing up on which the computer crashed?er

Phil Napoletan 20 Reputation points
2025-12-01T20:19:23.29+00:00

One of our computers {Win 11} had a black screen crash. We are not sure if it was during a backup of One Drive. Since the computer died, we have been unable to recover some excel files. The old computer which was also attached to One Drive is using Win 10. Is that the issues? We are having problems logging back into it since the newer, Win 11 has crashed. Is there a way to get access back to one drive? Thanks.

Microsoft Security | Active Directory Federation Services
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  1. Q&A Assist
    2025-12-01T20:19:34.3866667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To regain access to OneDrive after a crash, you can follow these steps:

    1. Check OneDrive Status: Ensure that OneDrive is running on your old computer (Windows 10). If it is not running, you can try to manually start it.
    2. Sign In to OneDrive: On the old computer, open OneDrive and sign in with the same Microsoft account that was used on the crashed Windows 11 machine. This should allow you to access your files stored in OneDrive.
    3. Recover Files: If you had files that were being backed up to OneDrive, they should still be available in the OneDrive folder on the old computer. You can check the OneDrive folder to see if your Excel files are there.
    4. Use Microsoft Support and Recovery Assistant: If you encounter issues logging in or syncing, consider using the Microsoft Support and Recovery Assistant, which can help diagnose and fix problems with OneDrive.
    5. Reset OneDrive: If you still face issues, you may want to reset OneDrive on the old computer. This can sometimes resolve sync issues and allow you to access your files again. Instructions for resetting OneDrive can be found in the Microsoft support documentation.

    If the problem persists, you may need to check for any specific error messages and consult Microsoft support for further assistance.

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