not receiving passcodes

If you are not receiving passcodes, it could be due to several reasons. Here are some troubleshooting steps you can consider:

1. Check Your Phone Number: Ensure that the telephone number associated with your account is correct. If it's incorrect, you may not receive the passcodes.
2. Missed Calls: If you missed the call or did not answer, you will not receive the passcode. Make sure to answer the call when it comes in.
3. Pressing the Right Button: When prompted, make sure to press the pound (#) button after answering the call to confirm your response.
4. Network Issues: Sometimes, network issues can prevent calls from coming through. Ensure you have a good signal or try using a different phone.
5. Check Spam or Blocked Numbers: Ensure that your phone settings or carrier settings are not blocking calls from the number sending the passcodes.

If you continue to experience issues, you may need to contact your administrator for further assistance.

Hi,

Can you be more specific with your concern?Once I have that info, I’ll be happy to share some steps that might help resolve the issue.

Feel free to reply anytime I'm here to help!

We sent a one-time passcode to *******

Please check your email, enter the one-time passcode and click continue. The one-time passcode will expire in 15 minutes.

The passcode doesn't arrive or arrives more than 15 minutes after requested.

I now have five critical messages starting at 9:05 AM that I can't open.

See https://support.microsoft.com/en-us/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48 .