video indexer portal and api access: duplicate account deletion fails, unable to use either account for api access

Hi Ravi Rajamani

Welcome to Microsoft Q&A and Thanks for sharing the details.

You are experiencing persistent errors when trying to access the Video Indexer API portal due to a duplicate account issue. Despite waiting over 90 days, the trial account deletion has not completed, and you continue to see the error message: "Couldn't sign in to the Developer Portal. Another user with the email is already registered to APIM."

This error typically occurs when:

• Multiple accounts are linked to the same email address.
• The Developer Portal still retains the old registration, even after initiating deletion.
• The trial account remains active in the backend, preventing new sign-ins.
• Verify Subscription and Roles
  • Ensure you are using a valid paid subscription for API access.
  • Check your role assignments in the Azure portal under Access Control (IAM) for the Video Indexer resource.
• Clear Developer Portal Registration
  • If you have multiple accounts with the same email, delete the Developer Portal registration and re-register.
  • Follow the steps in https://dori-uw-1.kuma-moon.com/en-us/azure/media-services/video-indexer/video-indexer-overview.
• Access Token Validation
  • If you encounter “Unauthorized” errors after sign-in, confirm that your access token is correctly generated and scoped for the APIs you intend to use.

Trouble Accessing https://api-portal.videoindexer.ai

Notes:Signed out of anything Microsoft and signed first on the api portal for the video indexer

I Hope this helps. Do let me know if you have any further queries.

Thank you!

HTTP/1.1 401 Unauthorized

content-type: application/json

{
    "ErrorType": "USER_NOT_REGISTERED",
    "Message": "User is not registered to APIM. Trace id: '9e72f68a-8965-4644-ae5d-82dc6719daf9'."
}