File transfer

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File transfer

Michael Brown 60

I've finally had enough of phishing emails and decided to get a new email address. Can anyone explain in the simplest way how to save my folders and move them to the new address. I'm doing it all on the phone as I don't have a laptop at the moment. Thanks in advance all help much appreciated.

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Answer 1

Dear Michael Brown,

Thank you for reaching out to the Microsoft Q&A Community. I understand you want to save your Outlook folders and move them to a new email address using your phone. I am happy to assist you. Please kindly try these steps :

Step 1: Add Both Accounts in Outlook Mobile

Install the Outlook app on your phone and sign in with both your old and new email accounts.
See : Set up email in the Outlook for Android app - Microsoft Support

Step 2: Move Emails Between Accounts

Open the Outlook app.
Select the emails you want to move.
Tap Move and choose the destination folder in your new account.
See : Move or copy an item to another folder in Outlook - Microsoft Support

Step 3: Organize Folders in New Account

Create folders in your new account before moving emails:
- Tap Inbox > New Folder, name it, and save.
- See : Organize email by using folders in Outlook - Microsoft Support

Step 4: Export Contacts (Optional)

If you need to transfer contacts:
Enable Sync Contacts in Outlook for Android settings.
See : How do I export my contacts from Outlook for Android? - Microsoft Support

Step 5: Alternative – Merge Accounts in Outlook Mobile

You can view all accounts in one inbox without moving emails by enabling All Accounts view in Outlook mobile.

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Alice-N 4,125 Reputation points Microsoft External Staff Moderator

2025-12-05T08:18:21.9966667+00:00

Hi Michael Brown,

It has been a while and I am writing to see how things are going with this issue. Have you had a chance to check the replies provided? Any update would be appreciated.

Warm Regards
Alice-N 4,125 Reputation points Microsoft External Staff Moderator

2025-12-10T06:33:58.8333333+00:00

Hi Michael Brown

It is my pleasure to hear that our response helped resolve your issue! Is there anything else I can assist you with?

Have a nice day!

Answer 2

To save your folders and move them to a new email address using your phone, you can follow these general steps:

Access Your Email App: Open the email app you use (like Outlook) on your phone.
Export Emails: If your email app allows it, look for an option to export or save your emails. This might be under settings or account options. If there's no direct export option, you may need to manually save important emails by forwarding them to your new email address.
Save Attachments: For any important documents or attachments, download them to your phone. You can usually do this by opening the email and tapping on the attachment to save it.
Create Folders: If you have specific folders you want to keep, consider creating a new folder in your new email account and manually moving emails there by forwarding them.
Use OneDrive or Cloud Storage: If you have files saved in your email account, consider uploading them to a cloud storage service like OneDrive. This way, you can access them from your new email account later.
Set Up Your New Email: Once you have saved everything important, set up your new email account in your email app. You can usually do this in the settings under "Add Account."
Import Emails: If your new email provider supports it, look for an option to import emails from your old account. This can help you transfer your emails directly.

Since you are doing this on your phone, the exact steps may vary depending on the email app you are using. Make sure to check the app's help section for specific instructions related to exporting or saving emails.

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