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activation code not working :(

fabianne 0 Reputation points
2025-11-30T18:20:44.71+00:00

I reinstalled the laptop of an 82 year old man, but the original code on the sticker does not work. Phone support is not available. Win7 home premium x64, I know it is old, there is not much support for it. The man uses it for very minimal things, email, facebook, maybe youtube... ChatGPT gave me a few ideas, but it does not work. I installed the right drivers. I also tried to reset the time during activation. The man does not buy new laptops anymore, he is old. (it is a samsung rv510 laptop) Is there a simple solution for this? Everything works on it now (yt, fb, email), it only asks for the code, which it does not accept. It is in good condition, it is just an old laptop, the original key sticker is perfectly visible. :( thank you if you can help me and an 82 year old man <3

Windows for home | Previous Windows versions | Licensing and activation
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  1. Q&A Assist
    2025-11-30T18:20:55.95+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If the original product key on the sticker is not working, it may be due to several reasons:

    1. Invalid Key: The key might not be valid for the version of Windows you are trying to activate. Ensure that the key corresponds to Windows 7 Home Premium x64.
    2. OEM Key Issues: If the laptop originally came with Windows pre-installed (OEM version), the key on the sticker may only work with the original installation. Reinstalling Windows from a different source may cause this issue.
    3. Activation Method: You can try to activate Windows using a different method. If the key does not work online, you can attempt to activate by phone. To do this, you would need to:
      • Open a command prompt and run slmgr /dti to get the Installation ID.
      • Contact the Microsoft Licensing Activation Center and provide them with the Installation ID to receive a Confirmation ID.
      • Use the Confirmation ID to activate Windows by running slmgr /atp <Confirmation ID>.
    4. Multiple Activation Key (MAK): If the original key is not working, you might consider using a MAK if available. This would require changing the product key to a valid MAK key.
    5. Check for Updates: Ensure that all necessary updates for Windows 7 are installed, as missing updates can sometimes cause activation issues.

    If these steps do not resolve the issue, you may need to consider using a different version of Windows that is still supported or look into other options for the laptop.

    References:

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