poco x7 pro microsoft teams incoming call not showing work profile only sound

If you are experiencing an issue where incoming calls on Microsoft Teams are not displaying the work profile on your Poco X7 Pro and only sound is heard, it may be related to the device settings or the Teams app configuration. Unfortunately, the provided context does not contain specific troubleshooting steps for this exact issue on the Poco X7 Pro or Hyper OS.

However, you may want to check the following general settings:

1. Notification Settings: Ensure that notifications for Microsoft Teams are enabled in your device settings.
2. App Permissions: Verify that Microsoft Teams has the necessary permissions to display notifications and access your contacts.
3. Teams App Updates: Make sure that you are using the latest version of the Microsoft Teams app.
4. Work Profile Settings: Check if there are any restrictions or settings in your work profile that might affect notifications or call displays.

If the issue persists, consider reaching out to Microsoft support or checking the Microsoft Community for further assistance.

References:

• Known issues when you use Teams certified peripherals

Hi @Murugesh Palanisamy, 

Welcome to Microsoft Q&A forum.  

Based on your description, the incoming Teams call notification does not display on your Poco X7 Pro-running HyperOS, and only the ringtone is heard in your work profile. We truly appreciate the effort you have taken to check the settings and share detailed information about this situation. 

This particular issue is more common among devices running Xiaomi’s HyperOS or certain MIUI versions. The way these systems manage background services and app permissions varies depending on the device model, OS version, and user configuration, which can cause inconsistent behavior in call notifications. Moreover, Microsoft Teams integrates directly with Mi Push to optimize the push notification experience on Xiaomi devices. However, this feature requires specific configuration within the Xiaomi system to function correctly 

Please try the following steps to improve the behavior: 

1. Go to Settings > Apps > Manage apps > Microsoft Teams. 
2. Under Notifications, enable all Teams call and pop-up notification options. 
3. In Battery saver or Battery usage, select No restrictions for Microsoft Teams. 
4. Open Permissions > Display over other apps, and turn on the setting for Teams. 
5. If Teams runs under a Work profile, open Settings > Account & sync > Work profile, and ensure notification permissions are granted for that profile too. 
6. Restart your phone and test by receiving a Teams call. 

Additionally, please review the configuration guidance in the following article: Xiaomi Push Notification. It explains how to enable Mi Push for Teams and lists known limitations related to Xiaomi devices. 

Alternatively, as a forum moderator, I hope you understand that I don’t have the ability to modify or escalate product issues directly. However, I strongly recommend submitting your feedback through the Microsoft Teams · Community. This is the most effective way to ensure your voice reaches the product team and can be considered about how company-only contacts are handled in search results, with potential improvements being considered for future improvements. 

We truly appreciate the time and thought you’ve put into sharing this. Your feedback not only highlights a real-world challenge but also shows a deep understanding of what matters most to users. Insights like yours are incredibly valuable and help us make Microsoft Teams better for everyone. 

By sharing your experience through this channel, you’re playing an important role in driving improvements that benefit both you and the wider community. Thank you for helping us shape the future together. 

Once you’ve submitted your feedback, feel free to share the link here. I’d be happy to upvote it to help increase its visibility.     

Additionally, many users have raised similar concerns but may not know where to provide feedback. If my response has helped clarify the situation and guide you toward a next step, please consider marking it as the “Accepted Answer.” Doing so will pin this post to the top, making it easier for others facing the same issue to find and support your feedback.  

Thank you again for being part of the Microsoft Q&A community. If you have any further questions or updates, feel free to reply here. I’ll be happy to assist further.   

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

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