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How to find a windows product key from an order number

Vaughn Armour 20 Reputation points
2025-11-29T14:09:46.77+00:00

I moved to a new PC and thought I had copied the correct key but I copied a backup key. How can I get the Windows product key from the order number?

Windows for business | Windows Client for IT Pros | Devices and deployment | Licensing and activation
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  1. Q&A Assist
    2025-11-29T14:10:58.7166667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To find your Windows product key using an order number, you typically need to access the Microsoft account associated with your purchase. Here are the general steps you can follow:

    1. Sign in to your Microsoft Account: Go to the Microsoft account sign-in page and log in with the account you used to purchase Windows.
    2. Check Your Order History: Navigate to the order history section where you can view all your purchases. Look for the Windows product in your order history.
    3. View Product Key: If the product key is available, it should be listed alongside the order details. You may also receive an email confirmation that includes the product key.

    If you purchased Windows through a volume licensing agreement, you may need to check the Microsoft 365 admin center or contact your organization's IT department for assistance in retrieving the key.

    Unfortunately, the provided context does not specify a direct method to retrieve a Windows product key solely from an order number, but the above steps are generally applicable for most users.

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  1. HLBui 2,435 Reputation points Independent Advisor
    2025-11-29T15:13:20.5366667+00:00

    Hi Vaughn Armour

    To retrieve your correct Windows product key using the order number, you’ll first want to confirm where the purchase was originally made (Microsoft Store, a retail partner, or your organization’s licensing portal). If the key was purchased through the Microsoft Store, you can sign in at account.microsoft.com, go to Services & Subscriptions, and the product key or digital license should be listed there. If the purchase was made through a partner or a physical retailer, the product key is usually included in the confirmation email or printed on the original packaging.

    In cases where you only have the order number and the key is not visible in your Microsoft account, you can contact Microsoft Support Billing with that order number, and they can help validate the purchase and recover the associated license. Please note that for security reasons, product keys cannot be regenerated, but the team can assist in retrieving the original one if it’s tied to your account. Also, if the device was previously activated with a digital license linked to your Microsoft account, the new PC may activate automatically once you sign in and run the Activation Troubleshooter.

    If you find this helpful, Kindly mark "Accept Answer", so that others in the community facing similar issues can easily find the solution and feel free to let me know if you need any assistance.

    Thank you

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