I want to cancel a Business 365 account

To resolve the issue with your Business 365 account, you should first confirm the status of your subscription. Since you mentioned that you canceled your Office 365 trial before the end date, it's important to check if the cancellation was processed correctly. Here are some steps you can take:

1. Check Your Billing Account Type: Determine if you have an MCA or MOSA billing account type, as the cancellation process may differ based on this. You can find out what type of billing account you have by visiting the Microsoft 365 admin center.
2. Review Subscription Status: Sign in to the Microsoft 365 admin center and check your subscriptions. If your domain does not exist as an account, it may indicate that the cancellation was successful, but the system still reflects a trial.
3. Contact Support Again: Since you've already spoken to live chat agents, consider reaching out to Microsoft Support again. Provide them with details of your previous interactions and the charges you incurred. It's important to have your account information ready for verification.
4. Document Everything: Keep a record of all communications with support, including dates, times, and the names of agents you spoke with. This may help escalate the issue if needed.
5. Check for Refunds: If you were charged after cancellation, inquire about the possibility of a refund for those charges.

If the issue persists, you may need to escalate the matter further within Microsoft Support.

References:

• Cancel your subscription in the Microsoft 365 admin center
• Cancel your subscription in the Microsoft 365 admin center

Dear Marie

I think it's may not have been fully cancelled or may be associated with a different Microsoft account than the one you are currently checking. In these situations, the most effective next step is to review all possible Microsoft accounts that might have been used during the trial, including any alternate emails you may have selected at sign-up. If you locate the account, you can verify active subscriptions and turn off recurring billing immediately.

If you cannot locate the subscription under any account, the best resolution path is to submit a billing support request at the Microsoft 365 billing help site, where the Billing team can look up the charge by transaction ID and reverse the unwanted payments. You can also contact Microsoft support and request that the agent search the charges directly using the last four digits of the card and date of transaction, which usually helps identify “orphaned” subscriptions not accessible via the portal. Once the billing team verifies the issue, they can cancel the subscription from their side and process refunds as appropriate.

Please "accept the answer" so that it could be spread further to those in need too. If not, is there anything I can help you with? Please let me know.

Thank you .