Why my camera doesn't work when I have an meeting on line with teams ?

If your camera is not working during a Microsoft Teams meeting, there are a few steps you can take to troubleshoot the issue:

1. Check Permissions: Ensure that Teams has permission to access your camera. For Teams in the browser, verify that your browser settings allow access to the camera for https://teams.microsoft.com. For mobile devices, check that your device settings allow the Teams app to access the camera.
2. Camera Connection: Make sure that your camera is properly connected to your device. If you are using an external camera, ensure it is powered on and securely connected.
3. Device Settings: If you are using a Teams Rooms device, ensure that the camera is not mistakenly configured as a content camera. You may need to check the Teams Rooms app settings to adjust this.
4. Restart Teams: Sometimes, simply restarting the Teams app can resolve camera issues.
5. Check for Conflicts: If you have other applications that might be using the camera, close them to avoid conflicts.

If the issue persists after trying these steps, consider checking for firmware updates for your camera or contacting the manufacturer for further assistance.

References:

• I'm having problems with the camera or location in Teams
• The Camera status is Unhealthy

Hi @Nathalie Aubel,  

Thank you for posting your question in the Microsoft Q&A forum.        

I understand you’re experiencing issues with your camera not working during online meetings in Microsoft Teams. I’d like to ask a few quick questions to better understand your situation and assist you more effectively: 

• Are you using a personal Microsoft account or a work/school account provided by your organization? 
• If it is a business account, does any other user have the same issue? 
• Have you check in Microsoft Teams setting does it have the right permission? 
  

Does the Microsoft Teams have the right permission to access the camera? 

• Go to Setting > Privacy & Security > Camera

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.       

I really appreciate your patience, and I’m here to help. Looking forward to your response!       

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".       

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread