I have canceled my subscription

When you cancel a subscription, you typically continue to have access to the subscription for the duration of the current billing period. This means that if you canceled your subscription partway through a billing cycle, you would still be charged for that entire billing period. The cancellation takes effect at the end of the billing period, and you will not receive a refund for any part of it. Therefore, it's normal to see a charge for the month in which you canceled your subscription.

References:

• Understand your invoice for your Microsoft MOSA billing account
• Cancel and delete your Azure subscription
• Visual Studio cloud subscriptions billing FAQ
• Enable subscription add-ons for your app

Dear @Moza Alshehi, 

Thank you for posting your question in the Microsoft Q&A forum. 

Could you please share two screenshots via Private Message? 

Transaction screenshot: Show the date, amount, and the charge descriptor. 

Subscription status screenshot: 

• Sign in to your Microsoft account > Subscriptions > select the affected subscription. 
• Take a screenshot that clearly shows the current status (“Canceled”, end date, or “Recurring billing” On/Off).   

At the top of your post, a notification will appear, please click “View message” to open the Private Message and attach the screenshots there.   

As a community moderator, I don’t have tools to access billing or account data directly due to Microsoft’s strict data security protocols. Only the Microsoft Technical Support team can look into your specific account charges.

So, in this case, I think you should reach out to them directly so they can help you investigate this matter. 

Please go to Contact Us - Microsoft Support and follow the guided steps. On the final screen, choose “Chat with agent” to create a support ticket. 

Scroll down and click "Contact Support". 

Kindly share the process when you reach out to them, and I’ll keep supporting you. 

Looking forward to your response! 

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