Share via

Outlook Calendar (WEB) - No longer shows icons on event or within edit/new event. Disappeared.

Andrew Iverson 0 Reputation points
2025-11-24T21:24:07.3066667+00:00

I have a few years of events within my Outlook Calendar (web) marked with icons. Whenever I invoice a completed job, I mark the event with a $ sign. This helps me know what's been invoiced and what hasn't. Sometime in October 2025, leading into November, all of my icons have disappeared.

Although if I edit the event, it shows that an 'icon' has been selected, but it's 'blank'. Essentially, I cannot see the icons any longer. What changed, and is there a fix to bring back the icons?

Outlook | Web | Outlook.com | Calendar
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Richard Trinidad 6,040 Reputation points Independent Advisor
    2025-11-24T21:59:38.63+00:00

    Hi, I can see how losing those calendar icons makes tracking invoiced jobs harder, and I want to help get you back on track. the root cause is a recent outlook on the web update that removed support for the legacy event icon renderer, so existing events still hold an icon value but the UI no longer displays it, which is why you see a blank.

    First, try basic steps to rule out a cache or extension issue for the new UI code path refresh, clear browser cache, test in a private window, and try another browser. check whether you’re using the new Outlook toggle and see if the behavior changes in classic vs new. As a workaround, use categories with colors or add an emoji like a dollar sign directly in the event title, which continues to render. If you can, test creating a brand new event and applying an icon to confirm it still shows blank. A few quick questions to pinpoint this are you on Outlook.com or microsoft 365 work account, does the issue happen across browsers and devices, which outlook experience are you using new or classic, and do category colors still appear correctly. If you share those details, I can guide you to the best path forward.

    Chard

    0 comments
  2. Andrew Iverson 0 Reputation points
    2025-11-24T22:08:45.7033333+00:00

    First, try basic steps to rule out a cache or extension issue for the new UI code path refresh, clear browser cache, test in a private window, and try another browser. check whether you’re using the new Outlook toggle and see if the behavior changes in classic vs new.

    Cleared Chrome of everything, almost a reset. Tried a private window. The icons appear when using Firefox. As far as new Outlook toggle, I'm assuming you mean the desktop client? I'm using the web client.

    As a workaround, use categories with colors or add an emoji like a dollar sign directly in the event title, which continues to render. If you can, test creating a brand new event and applying an icon to confirm it still shows blank.

    Actually, using a category is a great idea and not sure why I didn't think of that. I'll start doing this for now.

    A few quick questions to pinpoint this are you on Outlook.com or microsoft 365 work account, does the issue happen across browsers and devices, which outlook experience are you using new or classic, and do category colors still appear correctly. If you share those details, I can guide you to the best path forward.

    365 work account. Only happens in Chrome. Works in FireFox. All web clients. I don't use desktop clients for specific purposes.

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.