copilot not working

To unblock Copilot, you need to check if your organization has data policies that are blocking the necessary connectors. Here are the steps you can follow:

1. Sign in to the Power Platform admin center.
2. Navigate to Data policies > Data loss prevention.
3. Create a new policy or edit an existing one.
4. In the Prebuilt connectors section, search for the following connectors and unblock them:
   • Microsoft Dataverse
   • Direct Line channels in Copilot Studio
5. Ensure that these connectors are grouped together in a policy (either business or non-business).
6. Save and close the policy.

After completing these steps, Copilot should work as expected again.

Dear Gill Harrison no 2,

Thank you for sharing the details about your ISP upgrade and how restarting the modem resolved the issue. We’re thrilled to hear that Copilot is working smoothly again!

Your update on the forum is greatly appreciated, it will definitely help other users who might face a similar situation. Updates and experiences like yours don’t just build a stronger Q&A community; they also contribute to the overall growth and improvement of Microsoft products and services.

Thank you so much for taking the time to share your experience, it truly makes a difference!