I have a charge on my credit card that I don't know about

If you are seeing a charge on your credit card for a Microsoft subscription that you do not recognize, there are a few steps you can take to address the issue:

1. Check Your Microsoft Account: Log in to your Microsoft account and review your subscriptions. Sometimes, subscriptions may not be immediately visible if they are under a different email or account.
2. Billing Information: The charge you see, "MICROSOFT-G122396906 SINGAPORE SGP 3.53 US DOLLARS," suggests that it might be related to a Microsoft service. You can check your billing history in the Microsoft 365 admin center if you have access to it.
3. Contact Support: If you cannot find any information about the charge, you should contact Microsoft support for assistance. They can help you identify the subscription associated with the charge and guide you on how to cancel it and request a refund. You can find support options here.
4. Discontinuing Subscription: If you determine that the charge is for a subscription you do not want, you can cancel it through your Microsoft account settings or by contacting support.
5. Refund Request: For refund requests, Microsoft’s support team will provide guidance on how to proceed based on their policies regarding refunds.

Make sure to have your account details ready when you contact support to expedite the process.

Hi! Please sign in at the following link: https://account.microsoft.com/billing/orders

There, you should be able to see the charge if it comes from Microsoft and is associated with this account. If you don’t see it there, try signing in with any other Microsoft accounts you might have, in case the purchase was made under a different one.

If you do find the charge and it is related to a Microsoft subscription, please go to: https://account.microsoft.com/services

Look for the corresponding subscription, select Manage, and then choose the option to Cancel it.