OneDrive files and photos no longer exist after migrating to Windows 11

Breazy 0 Reputation points
2025-11-21T01:45:17.83+00:00

Lost about 5 GB of photos and files on my OneDrive, that was stored on an old computer that had maxxed storage so Windows software hadn't been upgraded since last year. Current version (11 24H2) failed today but after clearing out my drive, I can no longer find my account in OneDrive... lost all of it. Any ideas how to troubleshoot? I've tried different command prompts, uninstalling and reinstalling OneDrive, logging on/out of Windows, and am the administrator but still nothing. At a loss.

Windows for home | Previous Windows versions | Recovery and backup
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  1. Q&A Assist
    2025-11-21T01:45:42.9566667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like you're experiencing a significant issue with your OneDrive files after migrating to Windows 11. Here are some troubleshooting steps you can try to recover your files:

    1. Check the OneDrive Recycle Bin: Sometimes, deleted files can be found in the OneDrive Recycle Bin. Log into your OneDrive account via the web and check the Recycle Bin to see if your files are there.
    2. Ensure OneDrive is Running: Make sure that the OneDrive application is running on your system. You can check this by looking for the OneDrive cloud icon in the system tray. If it's not running, try launching it manually.
    3. Verify OneDrive Account: Ensure that you are logged into the correct OneDrive account. Sometimes, users have multiple accounts and may inadvertently log into a different one.
    4. Sync Issues: If OneDrive is running but files are not syncing, you can try resetting OneDrive. To do this, press Windows + R, type onedrive.exe /reset, and hit Enter. This will reset the OneDrive app and may resolve syncing issues.
    5. Check for Updates: Make sure that your Windows 11 and OneDrive app are up to date. Sometimes, updates can resolve bugs and issues related to file access.
    6. Use the OneDrive Troubleshooter: If you're still having issues, you can use the built-in troubleshooter for OneDrive. This can help identify and fix problems automatically.

    If these steps do not resolve the issue, you may want to consider reaching out to Microsoft Support for further assistance.


    References:

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